Want to challenge yourself at a high-growth startup AND make a difference in the world?

A bit about us

Hi, we’re Who Gives A Crap! We make eco-friendly toilet paper (as well as tissues and paper towels) and donate 50% of our profits to help build toilets for the 2 billion people in need. We love doing good, and we happen to be exceptionally good at it too! To date, we’ve donated over AUD$8.3 million (roughly USD$5.9 million) to fund sanitation projects around the globe. 

Our team is made up of over 120 amazing humans in Australia, the Philippines, China, the US and Europe and we’re working hard to reach our ambitious goals to create the greatest impact possible – for people and the planet. How ambitious you ask? Well, it involves increasing our annual donation 10-fold in the next couple of years to get closer to our mission – toilets and clean water for all!

A bit about the role

We’re chuffed (that’s Aussie for ‘excited’) to be on the hunt for an innovative Product Development Lead (Personal Care) that will support the end-to-end product development for a new emerging brand under the Who Gives A Crap umbrella. Reporting directly into our Head of Innovation and working elbow-to-elbow with your New Product Development teammates, you’ll be leaning into your expertise in the CPG product development process, formulation chops, and extensive vendor network to create and ship a suite of personal care products that deliver with delight. 

Expert collaboration skills and a penchant for good process will be the secret to your success as you partner up with our Insights, Growth Marketing & Brand, Creative, Supply Chain, Production, and Logistics team, as well as external partners, to support these new products and new categories in our Australian, UK, and US markets, as well as explore new markets to launch into. You’ll be managing the product development from conception to scoping, going deep into formulation, partnering through to hand-off with Sourcing & Development with domestic and geo-specific sourcing, and leaning into your market research insights to explore this exciting new territory for us. As a champion for continuous improvement, you’ll constantly be working to refine our development process into a scalable solution. And you’ll embrace feedback channels, leverage insights and learnings to inform your product strategy and roadmap, pipeline, and vision. 

In addition to leading the charge of our personal care roadmap, you and the New Product Development team will grow the efficacy, impact, and differentiation of all Who Gives A Crap Products and proactively identity and tackle head-on opportunities to improve the way we do business. You’ll collaborate closely with cross-functional teams to seek those opportunities to expand our brand and range. Because doing good is important to you too, you champion external partnerships and sustainability improvements that genuinely improve our impact on the environment and help our customers improve their impact as well. 

While we’re hiring this role for our Los Angeles hub, we still want to hear from you if you’re up for dedicating yourself to the PST timezone from afar. 

If you worked here this past month here are some things you might have been involved in:

  • Led a brainstorm to see how we could deliver game-changing innovation in the personal care space and collaborated with the creative team to develop a brand strategy for this new line
  • Shared your insights with our Planning Team and leadership on the evolving personal care landscape that identifies the biggest white spaces for development
  • Sourced a new contract manufacturer for our upcoming product launch to fulfill our brief with plastic-free packaging
  • Coordinated with logistics to ensure products for an upcoming launch are delivered on time to the right warehouses
  • Participated enthusiastically in a hilarious matching game of thrones aptly called Whose Loo Is It Anyways for our co-founder and Chief of Product & Purpose’s birthday
  • Partnered with our supply chain and executive teams to develop a more clear stage gate process for new product development
  • Fed back on an ingredient deck from a formulation partner, researching every ingredient to make sure we’re only creating clean, green products
  • Created and shared your product area roadmap with key stakeholders to get their feedback and ensure everyone is working toward the same long-term goals
  • Prepared a summary of market data and customer insights to help us decide whether to pursue pet products or baby products as a next category
  • Partnered with our insights team to test a few new ideas with customers, quickly
  • Created a fragrance sampling process to allow our team across 2 countries to test and feedback on a range of fragrances for an upcoming product launch
  • Began planning next quarter’s OKRs to keep yourself aligned with your team, holding yourself accountable with cross-functional projects in all the ways that ladder up to company-wide goals

Who you are

You know how to bring great products to life

You drive multiple products and product lines from inception through to successful customer uptake. You love to translate the product roadmap into products, and to translate those products into meaningful business improvement. You know how to identify, evaluate, onboard and manage producers, all the while ensuring our supply chain practices are aligned with our values and expectations of scale and process.

You care deeply about our customers

You care deeply about delivering delightful products that make our customers smile and feel good. You listen to customer feedback and internal partners to continually improve our products in ways that everyone wins.

You’re big on relationships and keen on quality 

Whether it’s building a new relationship from scratch or nurturing an existing one, you’re a people person and you naturally establish strong partnerships near and far. You’re curious and passionate about supporting the sourcing process and you’re motivated by the opportunity to push the envelope to improve how we do business, the products we deliver and the impact we make (wait, should we make envelopes?). You come with a portfolio of vendor relationships that align with our impact and sustainability values and ensure that everything we make feels good, looks good and does good, for the planet and for our business

You <3 brands that are doing it right, and are right there with the best of them

You’re obsessed with CPG and brands and can spot— and create — those diamonds in the rough. Just as important to you is the efficacy, impact, differentiation, and quality of brands, process, and products that are just a delightful as they are game-changing. You’re keeping a pulse on brands that are making a splash whilst constantly championing environmental improvements that genuinely improve our impact on the environment and help our customers improve their impact as well

You give a crap

Yep. We’re all here because we genuinely want to make the world a better place with our work, and we want you to want that too! Awwww.

Phew, ok... let’s take a pause. Research suggests that at this point up to 60% of those identifying as women or under-represented folks might have talked themselves out of applying. But here’s the thing, you don’t have to check every box and we are serious about the growth and development of all those who join us. So please - introduce yourself and let us know about you!

Why you should work with us

Every minute you spend working with us, you’re making a difference. The more we grow, the bigger our impact. Sell your soul no longer! We think that’s pretty great, but we don’t stop there…

The job is amazingly flexible, something we’re working hard to hold onto even as we grow quickly. 

Our benefits are designed to support and be responsive to our healthy, happy and thriving team. On top of what you’d expect from a people-first team like ours, we offer tailored learning & development opportunities, generous paid parental leave, support through our parent and caregivers portal - Circle In, access to our digital mental wellbeing platform - Uprise… did we mention free TP? Oh, and you get to say the word ‘crap’ more than in any other job. Guaranteed.

We are passionate about fair and equitable remuneration. We pay competitively and thoughtfully based on your experience, the market and our insights. Just because we’re a social enterprise doesn’t mean you’ll get paid peanuts. Think chocolate covered macadamia nuts with some extra perks thrown in.

We’re not the only ones who think that working at Who Gives A Crap is pretty unbeatable. We’re honoured to have been recognised for the second year in a row on BuiltInLA’s “100 Best Places to Work” list, and most recently on their “Best Mid-sized Places to Work” list. 

We’re also humbled to have recently received our sixth consecutive Culture Amp engagement score of 90+ and as a certified B Corp, we're committed to the highest standards of social and environmental impact as a profit-for-purpose business.

How we roll

We are actively seeking team members of traditionally underrepresented backgrounds because we believe a diversity of perspectives and experiences is what makes a strong team. The stronger our team the closer we are to our mission – toilets and clean water for all. So come join us! We're looking for people of all genders, races, nationalities, orientations, abilities and disabilities to come sit at our table. We don't care about your income, education or employment history either. Really! The only thing we're a stickler on is species – you have to be a person.

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