Want to challenge yourself at a high-growth startup AND make a difference in the world?
A bit about us:
Hi, we’re Who Gives a Crap! We make eco-friendly toilet paper (as well as tissues and paper towels) and donate 50% of our profits to help build toilets for the 2 billion people in need.
We absolutely love doing good, but we’re also exceptionally good at it. To date, we’ve donated over AUD$8.3 million (roughly USD$5.9 million) to fund sanitation projects around the globe. We’ve grown quickly – selling directly to customers across three continents and establishing a strong B2B business that’s expanding to the US market this year.
Our team is made up of over 80 amazing humans working out of Melbourne, Los Angeles, China, and Manila. We’re working hard to reach our ambitious goals and diversify our product range to ensure we can have the greatest impact possible – both for the planet and its people. With your help, we’re hoping to increase our annual donation 10-fold in the next couple of years and continue to make the most beautiful, eco-friendly goods around.
A bit about the role:
We’re in the process of rethinking our digital experience, and we need your help. As our Product Design Lead, you’ll ensure we deliver a seamless and best-in-class onsite experience that works beautifully for our customers and our business. Reporting to our Head of Digital Product, you’ll support the product roadmap from ideation to delivering new design solutions that help build the future of our online experience. You’ll work elbow-to-elbow with our Front End Developer and Digital Product Designer and our agency partner to validate the feasibility of your work and ensure world-class user experience.
From establishing a design system, visualizing the future of our end-to-end user experience, and creating wireframes and high-fidelity mock-ups, you will level-up our product design process while ensuring inclusivity and collaboration. You'll also get to dig into insights and uncover opportunities we didn’t see before, turning those opportunities into delightful design solutions. And you’re always keeping your finger on the pulse of best-in-class Design and industry trends and continually analyze our competitive landscape to stay ahead of the curve and proactively find opportunities to improve the experience
This is a unique opportunity to work in a high-growth startup while applying your skills to a meaningful cause (we donate 50% of our profits to charity). You’ll also work within a collaborative team of experienced humans who care just as much about helping their teammates grow as they do about making a difference in the world. And... we get to make toilet jokes all day.
We’re hiring this role for our Los Angeles office—however, we’re all working in a remote setting until at least January 2021.
If you worked here this past month here are some things you might have been involved in:
- Leading the redesign of our subscriber dashboard, working with our Design and Engineering counterparts, the Creative team, our external agency partners, and our broader customer experience team to roll it out
- Contributing to our quarterly planning process to nut out the work we have ahead of us, aligning on our cross-functional priorities against our annual strategy
- Collaborating with our Growth team to revise our digital product dashboards, ensuring everyone has visibility into how the site is performing
- Spearheading a project to rethink how we manage Gift Cards, getting your hands dirty and experimenting with new Shopify Apps and deciding how to best move forward
- Participating enthusiastically in an all-hands, winner-takes-all virtual roshambo contest
- Designed a new layout or template so well that Shopify integrates it into their theme engine
- Collaborated with engineering to prototype a new in-home device that helps us learn from our customers and help them seamlessly reorder
- Partnering with our People & Culture team to create a roadmap for hiring additional Product Design roles over the next few quarters
- Managing sprints, standups, retrospectives, and other ceremonies to keep the team aligned and focused
- You and your team created easter eggs and moments of delight into the site that are so enjoyable, they go viral and are featured on design blogs
- Wearing a unicorn mask and dancing through the frame of our latest Facebook ad, shaking rolls of toilet paper on the way through. Oh, did we mention the confetti?
Who you are:
You are super curious and empathy-driven, are highly resourceful (think scrappy in the best way possible), and are keen on collaboration. But that’s not all…
You are big on user experience
You recognize amazing product design comes from thinking deeply about people and processes, not just pixels, and you love getting your hands dirty with user research. You know how to talk to users to understand their needs, are obsessed with the customer experience and naturally empathize with your product’s users.
You are a design geek
And you have the product chops and rock-solid portfolio book to prove it. Your notebook is brimming with out-of-the-box approaches (that worked in testing) that you’re excited to sink your teeth into, and are passionate about creating beautiful, functional design grounded in solid research. You find yourself dreaming in Sketch, Figma, InVision, and Creative Suite. You also know perfection and when not to pursue it.
You’re a Jack or Jill of all trades
You love to think strategically whilst being tactical. You love data and you’ve got an eye for good design. You obsess over UX and you’re comfortable being scrappy. You speak developer-ese and designer-ese fluently. You get the gist. You are organized, driven by Human-centered design, and leverage your first-class design skills and project management chops to bring products to life that deliver with delight.
You are an expert collaborator
Your work touches every part of the business and you are highly collaborative across all teams, hubs, and levels of Who Gives A Crap. You encourage open communication and advocate for shared positive outcomes. People trust you and you’re able to build a reputation as an expert as well as a teammate. You’re able to clearly define a value proposition and seamlessly articulate it, generating support and buy-in from both key stakeholders team members.
You naturally level-up those around you
You’re a life-long learner and builder, and that comes full circle when it comes to teammates: you work alongside others who encourage and inspire you to be your best (and vice versa) so everyone grows together to level-up. You set a level of mastery of your work such that everyone around you is inspired to grow and achieve their potential.
You give a crap
Yep. We’re all here because we genuinely want to make the world a better place with our work, and we want you to want that too! Awwww.
Why you should work with us:
Every minute you spend working with us, you’re making a difference. The more we grow, the bigger an impact we’ll have. Sell your soul no longer! We think that’s a pretty great perk, but we don’t stop there…
If you have a great idea, we’ll do everything we can to make it happen. This is the kind of role that will be hard to find anywhere else: you’ll work with an incredible bunch of passionate people to grow a fast-paced startup at a crucial point in its trajectory.
The job is also super flexible, something we’re working hard to hold onto even as we grow really quickly. We started the business remotely, and now have hubs in 4 cities around the world. Until the WFH "new normal" took effect, the LA creative team spent three days in our Downtown office, and two days working from home. We plan to pick this schedule back up once it’s safe to do so! And while we don’t have a Friday drinks cart (yet), you will get free toilet paper. A lot of it. And nothing beats that.
Lastly, you get to say the word ‘crap’ more than in any other job. Guaranteed.
This depends on your experience but just because we’re a social enterprise doesn’t mean you’ll get paid peanuts. Think chocolate covered macadamia nuts with some extra perks thrown in. In other words, we pay competitively and are determined to make this the best job you'll ever have!
Who Gives A Crap also provides 4 weeks paid annual vacation (yay!), flexibility to take extra unpaid leave, private health insurance coverage, generous maternity/paternity leave, and a whole lot of other stuff.
We’re also not the only ones who think that working at Who Gives A Crap is pretty unbeatable. We feel so honoured to have been recognized for the second year in a row on BuiltIn LA’s “100 Best Places to Work” list, and most recently also on the “Best Mid-sized Places to Work” list. This selection was based on the value of our culture programs, company perks, benefits, and salary packages, and we’re listed alongside other notable names in the startup, bcorp, tech, and e-comm space. We don’t toot our horns often, so this is an extra bashful share. Check out some of our other US-based jobs featured on BuiltIn LA, and spread the word to other talented folks in your network who might be the perfect fit!