Want to spend your days combining your love of toilet paper, distribution AND doing something good for the world?
A bit about us
Who Gives A Crap makes toilet paper that’s good for the planet, good for people and good for your bum. All of our products are made sustainably without trees and we donate 50% of profits to help build toilets in developing countries. To date, we've donated over $1,800,000 and we're just getting started!
We're one of the fastest growing ecommerce businesses in Australia, and are now wiping bums across the US and UK markets, with super stretchy growth targets for this year and beyond. We currently have a team of about 60 people working out of “hubs” Melbourne, Manilla, Los Angeles and Hong Kong. We’re never happy with the status quo, though, so we’re planning to double or triple our team in the next year, and we won’t stop growing until everyone in the world has access to a toilet.
Operationally, we work with two third party warehouses in the US, one in LA and one in Pennsylvania and ship with a couple of the major carriers. We also have one warehouse in London and we work with 6 third party warehouses across Australia Globally, we ship tens of thousands of orders every month. Phew. That’s a looot of TP.
So... that’s where you come in!
A bit about the role
Reporting to our recently promoted Global Head of Logistics who is based in Melbourne, to start with you will ensure our North American logistics function is running efficiently, cost-effectively and with a high quality of service and performance across the board. As a super-fast growing business, the challenge is making sure we strike the right balance between robustness, cost and flexibility at the same time (phew!). We will also need you to jump in and help out with projects in other markets & possibly into new markets as well.
With a mountain of projects on the go, we will look to your hands-on as well as strategic abilities to help us nail them.
You will have the honor of being our first ever logistics person based in the US market - woop! As the solo logistics team member based in our LA hub (for now!), you’ll get to work locally alongside our Creative, Growth and Digital Product teams which will allow you to wave the logistics flag and be an ambassador for the operational needs of the business.
If you were working for us, here are some of the things you would have done in the last month:
Lead a due diligence process on a new potential warehouse partner, resulting in a recommendation for sign-off by our Global Head of Logistics
Facilitated the end to end testing of a new order fulfillment integration system, between our new inventory management system (DEAR Inventory) and each of our North American 3PLs
Got your hands dirty, working side by side with our Customer Experience teams to sort out some tricky delivery problems for a couple of customers and diagnose the root cause
Played a very important supporting role in our recent #waterbottlechallenge video
Worked with our broader Parcel Pusher team to lock-in our team OKRs for the quarter and taken ownership over those relevant for our US market
Sourced and tested exciting alternatives to plastic in the warehouse & pick/pack operations of our 3PL warehouses
Taken the afternoon off to join your LA peers and a couple of our traveling Australians for an afternoon of low-key competitive bocce
Worked with our Finance team to set-up and start to execute some simple, yet effective processes and checks to ensure our logistics invoices are accurate and we’re not being overcharged
A bit about you
We all know there’s nothing quite like good old, real life experience and ideally you’ve been on a similar crazy start-up growth journey and have a deep understanding of direct-to-consumer logistics in the US.
You speak logistics-ese
You’re just as comfortable talking to your logistics partners about your concerns with their latest DIFOT metrics as you are about the finale of Game of Thrones. When it comes to building third party partnerships, you know how to think about the day-to-day process flow, how to stay chummy but are also ready and able to jump into the commercials. You know how to set meaningful, sustainable and realistics performance measures and targets.
You’re a natural problem solver and systems-thinker
Systems are exciting. And fun. There are few things more satisfying to you than identifying a bottleneck or clunky process, fixing it, and making things hum. You love the opportunity to geek out on all things logistics and will thrive in a global logistics team.
You have exceptional attention to detail
You’re naturally meticulous and don’t make the same mistake twice. You’re not superhuman or perfect, but accuracy is second nature to you.
You’re super organised
If you worked at a circus, you’d be their star juggler. You’re used to keeping many balls in the air at once. You’re able to easily switch gears between tasks and work through projects and issues quickly and efficiently. You keep on top of your work and don’t need someone looking over your shoulder to keep you on track.
You’re proactive and curious
You’re constantly taking the initiative and looking for opportunities for improvement. You don’t wait to be told what needs to be done - you just see a problem and dive in there to help fix it.
You <3 customers
You’re drawn to D2C distribution because there’s just simply nothing better than knowing your hard work has a tangible impact on the experience of the individual customer. You know they’ll give honest feedback either way and you get the warm fuzzies when you hear about a courier really nailing the last mile.
You’re not afraid to get your hands dirty
You’re comfortable being responsible for the front-line, tactical and day to day operational elements of logistics, as well as the loftier strategic and commercial objectives. You will be humble enough to listen, yet confident enough to make decisions. You’re also someone who is ‘comfortable with being uncomfortable’ and not afraid to jump in at the deep end. (Don’t worry, we’ll still be there with floaties to help you if you get into trouble!)
You give a crap
Yep. We’re all here because we genuinely want to make the world a better place with our work, and we want you to want that too! Awwww.
Why you should work with us
Every minute you spend working with us, you’re making a difference. The more we grow, the bigger an impact we’ll have. Sell your soul no longer! We think that’s a pretty great perk, but we don’t stop there…
If you have a great idea, we’ll do everything we can to make it happen. This is the kind of role that will be hard to find anywhere else: you’ll work with an incredible bunch of passionate people to grow a fast-paced startup at a crucial point in its trajectory.
The job is also amazingly flexible, something we’re working hard to hold onto even as we grow super quickly. We started the business remotely, and now have hubs in 4 cities around the world. While the LA team spends most of the week together in the office, you can also mix it up and work from your favourite cafe or your couch and still fit in a trip to the gym or to pick the kids up when you need to, up to you! And while we don’t have a Friday drinks cart (yet), you will get free toilet paper. A lot of it. And nothing beats that.
Lastly, you get to say the word ‘crap’ more than in any other job. Guaranteed.
This depends on your experience but just because we’re a social enterprise doesn’t mean you’ll get paid peanuts. Think chocolate covered macadamia nuts with some extra perks thrown in. In other words, we pay competitively and are determined to make this the best job you'll ever have – you won’t ever want to leave!
Who Gives A Crap also provides 4 weeks of paid annual vacation (woot!), flexibility to take extra unpaid leave or travel while working, great health insurance, 401(k) matching, generous parental leave and a whole lot of other stuff. And did we mention the free toilet paper?