Jira Task Controller

At WhiteTech, we empower businesses in the financial ecosystem with cutting-edge white-label and SAAS solutions.

Our comprehensive suite of tools is tailored for EMI, PSP, e-commerce, and open banking platforms. With WhiteTech, clients gain access to a platform designed for flexibility, scalability, and seamless integration.

Our mission is to help businesses unlock their full potential in a rapidly evolving financial landscape.

Whether scaling your PSP, enhancing your EMI services, or diving into open banking, WhiteTech is your partner for innovation and growth.

We are a remote-first technology company and welcome applications from candidates across Europe, including the EEA, the UK, Switzerland, and other non-EEA European countries such as Ukraine, Moldova, Georgia, Armenia, Montenegro, Turkey, and the Western Balkans. We also consider applicants from different locations who can work within Central European Time (CET).

Your key responsibilities:

1. Time Logging Control and Analysis
   • Monitoring: Continuously track how employees and teams log their
   working hours in Jira.
   • Analysis: Identify deviations from established standards, analyze
   trends, and prepare reports with insights for PM/HoD.
   • Communication: Provide recommendations to project PMs/HoDs and
   individual employees on adjusting time logging processes.
2. Dashboard and Report Management
   • Report Development: Create regular and ad-hoc reports based on
   various parameters (time, projects, teams, tasks, etc.).
   • Dashboard Customization: Configure and optimize dashboards for
   convenient display of key performance indicators.
   • JQL Queries: Use JQL to extract detailed analytics and create custom
   queries tailored to team needs.
   • Financial & Utilization Reports: Generate reports on team utilization,
   profitability, and GM tracking.
3. Jira Process Optimization and Automation
   • Jira Configuration: Implement and adjust system settings (workflows,
   fields, access rights) in line with business requirements.
   • Automation: Develop and implement automation solutions to simplify
   routine processes, reduce manual work, and enhance productivity.
4. Data Analysis & Excel Reporting
   • Pivot Tables & Advanced Excel Reporting: Work with pivot tables,
   create detailed reports, and analyze data for management insights.
   • Utilization & Profitability Tracking: Monitor team utilization rates, project
   profitability, and provide financial performance analysis.
5. Documentation
   • Develop and update documentation regulating Jira operations, time
   logging standards, and reporting guidelines.
6. Data Quality Control and Continuous Improvement
   • Quality Monitoring: Ensure the accuracy and relevance of data entered
   into the system and promptly identify deficiencies.
   • Process Improvement: Track the effectiveness of implemented
   changes, gather user feedback, and propose new solutions to optimize
   workflows.
   • Performance Analytics: Define key performance indicators (KPIs) and
   develop strategies to improve them in collaboration with relevant
   teams.

Requirements & Skills:

• Experience working with Jira (preferably as an administrator, analyst, or process manager).
• Deep understanding of time tracking principles and workload management in project teams.
• Skills in creating and configuring dashboards, reports, and JQL queries for
• analyzing team and project performance.
• Experience in implementing Jira automation.
• Knowledge of Agile methodologies (Scrum, Kanban) and project management principles.
• Experience with Jira Service Management and SLA configuration is an advantage.
• Experience configuring Jira Workflows, Custom Fields, and Permission Schemes.
• Strong Excel skills (pivot tables, formulas, data analysis, financial reporting).
• Experience in preparing detailed utilization and profitability reports.
• Ability to create and update documentation, including time logging and reporting standards.
• Strong analytical thinking, attention to detail, and ability to work with large data volumes.

Our recruitment process typically follows these stages:

1. 1. Application screening
   2. Interview Stages (2-3 weeks):
      • Prescreening call (40 min)
      • Final Interview with OM (60 min)
   3. Job Offer
   4. Referrals: Employment and Background Check

We offer: 

• Competitive compensation package (commensurate with your experience)
• Access to paid corporate English lessons (through Preply)
• 19 business days of flexible Paid Time Off (PTO)
• Fully remote work with flexible hours (within the CET time zone) from any location of your choice
• Values-driven culture with a friendly and supportive work environment
• Opportunity to regularly participate in conferences and community events as both a participant and contributor
• Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency

Embrace the opportunity to develop your skills in a cutting-edge fintech environment.

Please apply now to be part of our dynamic team and make a tangible impact on the future of payments!

Let’s build something great together!