Whip Media is transforming the global content licensing ecosystem with a market leading enterprise software platform that centrally connects data, processes and teams throughout the digital distribution journey. Powered by predictive insights and proprietary data, we enable the world’s top entertainment organizations to efficiently distribute, control and monetize their TV and movie content to drive revenue and direct-to-consumer growth.
Whip Media Group is looking for a LA based IT support associate. You will work with our IT manager in supporting our global user base. You will assist with the implementation and maintenance of our company's hardware and software needs, providing support in our office in Santa Monica, California and to our remote employees.
What will you do?
Provide technical support for break fix incidents in a Windows / Apple environment when standard procedures have failed to resolve the issue
Research, resolve, and respond to questions received via tickets, emails, and slack in a timely manner, in accordance with standards.
Escalate problems to appropriate individual/group based on established guidelines and procedures
Participate in onboarding/offboarding of users
Maintenance and inventory of the current fleet of laptops
Routinely update our Knowledge Base
Troubleshooting on office hardware ( Zoom Rooms, printers, wifi, etc.)
Conference room setups
What do you need?
To be customer service driven and excel at providing the best possible user support experience
1-2 years experience in a desktop or tech support role
Knowledge of current Windows and Apple Operating Systems
Excellent interpersonal skills
Good verbal and written communications
Ability to learn quickly, adapt existing knowledge, and be resourceful when difficult issues arise
Experience with Google Workspace, Jamf and Mobile Device Management solutions
Whip Media prioritizes the health and well-being of employees and vaccines are the best tool currently available to help control this global pandemic and protect our employees. Therefore, for everyone's safety, as a condition of employment all employees will be required to demonstrate that they have been fully vaccinated against COVID-19 prior to the commencement of their employment (subject to the availability of reasonable accommodation when required by law). Requirements may change in the future with the evolving public health landscape.