At Wheely, we're a luxury brand on the outside, but a technology company on the inside, building the world's first Luxury-as-a-Service. We believe that time is the ultimate luxury and that modern engineering and design, combined with the industry’s highest standards of service, can unlock an unparalleled experience for our customers.
More than 40% of our team works in product & engineering, and both Wheely founders are technical. We are also unapologetically design centric. It’s not about A/B testing one hundred shades of blue, but crafting the perfect shade. We also take a privacy-first approach and believe that where people travel, and who they travel with, is at their discretion.
We have refused government requests to hand over journey data, and are currently developing bespoke technology to put our clients’ movements beyond even our own reach.
Backed by leading global investors, Wheely is poised for the next phase of our journey. Over the next 5-10 years, we plan to offer a full portfolio of luxury services and expand into more international cities, building on our success in London, Paris, and Dubai.
As the Senior Operations Manager at Wheely, you will have the opportunity to lead the charge in acquiring, retaining, and ensuring quality among our top-rated chauffeurs. You will play a crucial role in improving our business performance in France and will collaborate with our innovative product teams to roll out new features and improve existing products. If you have at least 5 years of experience in operations management, consulting, or investment banking, along with excellent problem-solving skills and a track record of successfully managing high-performing teams, we want to hear from you!
Responsibilities
- Define and implement best practices for acquiring, retaining, and ensuring quality among Wheely chauffeurs
- Take ownership of France's business performance by identifying opportunities and issues, and proposing improvements that will have an immediate impact
- Lead a team of Operations associates and create a culture of high performance and engagement
- Manage the day-to-day operations of Paris Wheely Academy
- Collaborate with product teams to roll out new features and improve existing products
- Stay up-to-date with compliance requirements in the sector and ensure that they are met
- Act as a representative and spokesperson for Wheely to our chauffeurs and other external stakeholders
Requirements
- At least 4-5 years of experience in operations management, management consulting, investment banking, or strategy work in a large business, or in a growing startup
- Strong analytical skills; proficiency in using business intelligence tools. Knowledge of SQL is a plus
- Demonstrable track record of delivering projects from start to finish
- Experience in successfully managing a high-performing and highly engaged team
- Creative problem-solving skills
- High level of professionalism and communication skills
- Fluent in French and English
- Able to work in the Wheely Paris office 5 days a week
What we offer
Wheely expects the very best from our people, both on the road and in the office. In return, employees enjoy flexible working hours, stock options and an exceptional range of perks and benefits.
- Competitive salary and equity package
- Private health, life and critical illness insurance
- Monthly credit for journeys with Wheely
- Lunch allowance
- Navigo travel
- Professional development subsidies
- Best-in-class equipment
- Wheely has an in-person culture but allows flexible working hours and work from home when needed.
Wheely is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice
