Purpose of the Job:

As a Business Manager, your primary focus will be on cultivating and managing relationships with key accounts across various buildings. Your strategic approach will encompass ensuring effective member retention strategies, elevating Net Promoter Scores (NPS), and strategically upgrading accounts to drive overall satisfaction and loyalty.

In this dynamic role, you will be responsible for driving new sales initiatives, identifying opportunities for revenue growth, and assuring budget compliance. The development and mentorship of team members will be a key aspect, contributing to both individual and collective success.

Demonstrate a Profit and Loss understanding with its industry trends and competitive landscape to leverage this knowledge to make informed decisions, identify growth opportunities, and contribute to the development of effective business strategies.

Your role extends to the formulation and execution of customer success strategies, aimed at maintaining and enhancing NPS. Additionally, you will actively explore and implement new forms of revenue, ensuring the organization stays at the forefront of innovation and market competitiveness.

Recognizing the importance of internal collaboration, you will also be responsible for nurturing relationships with internal stakeholders. This includes effective communication and collaboration with cross-functional teams to ensure alignment of strategies and goals.

This position requires an individual with a strategic mindset, excellent interpersonal skills, and a proven ability to drive both customer satisfaction and business growth. If you are passionate about building strong client relationships, fostering team development, and collaborating with internal stakeholders for mutual success, this role offers a unique opportunity to make a significant impact.

Responsibilities

-Manage relationships with key accounts in the different buildings

-Ensure member retention strategies, upgrade accounts and upsell.

-New sales

-Develop team members

-Develop customer success strategies to maintain net promoter score.

-Budget assurance

-New forms of revenue

-Collaboration with internal stakeholders

-Profit and Loss understanding

Education Level & Work Experience

-Bachelor´s degree

-5+ years or equivalent experience in hospitality,marketing, startups, consulting or related experience. Customer experience required

Technical knowledge

5+ years or equivalent experience in hospitality,marketing, startups, consulting or related experience. Customer experience required
2+ years of management experience of leading a team made up of individual contributors and remote teams.
Strong verbal and written communication skills, project management and business operations experience.
Data analytics
Business english required

This job posting is for a position with an entity owned and operated by a third-party franchisee that has a license to use the WeWorkⓇ brand when operating its co-working business. The franchisee is a separate company and a separate employer from WeWork Inc. and its subsidiaries (“WeWork”). For these positions, the franchisee will be your employer (not WeWork) and is solely responsible for all employment matters and decisions, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. WeWork has no involvement in any franchisee employment decisions, including receipt and review of your application and whether you are interviewed or hired for the job.

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