Mission Control Engineer

WeWork Cloud is looking for a Mission Control Technician to join our team to support and monitor our ever expanding member sites.  We will be taking the follow-the-sun model and have teams in AMER, APAC, and EMEA to help support the ever growing number of sites across the globe.

It is the responsibility of the Mission Control to monitor, troubleshoot, and resolve issues that affect the availability and performance of the WeWork sites. The Mission Control is the first line of defense in making sure our members have an unrivaled experience.

The Mission Control Team is responsible for reporting on issues and performance, performing required maintenance, and working closely with the Network Services, Tech Services, and the Building Services teams to improve monitoring, troubleshooting, and response times.

As a Mission Control Technician we expect you to

  • Monitor all production networks, servers, applications and services and respond to alerts according to standard processes
  • Track and manage incident tickets fully to ensure proper operational metrics are captured and maintained
  • Own the tickets that come in from both internal and external requests
    • Ensure that there is always eyes on the ticket and making sure that the customer is not left hanging on a problem
    • Either resolve the ticket within Mission Control or escalate the ticket to the appropriate team
  • Represent the Mission Control in meetings/process changes and make recommendations on new procedures/ processes
  • Collaborate with various technology teams for issues resolution
  • Communicate with IT stakeholders on the statuses of issues
  • Create and maintain knowledge base articles, policies and procedures
  • Perform audits and document existing WeWork sites
    • Network Diagram
    • As-builts
    • Rack Elevations
    • Create site documentation
    • Take notes of any anomalies
    • Fix any anomalies that are fixable
    • Convert as-builts into configuration for network devices
    • Perform firmware and code upgrades
  • Fully document and communicate shift-turnover reports
  • Execute documented run books as documented for diagnosis and remediation of issues

Who You Are

  • You know what a cli is, and the difference between a Windows cmd window versus a Mac OS terminal window and the cli of a network device.
  • You know what to do on a technical level when a member asks for a private vlan  
    • Pinging network services on slack does not count
  • You know the difference between 802.11a and 802.11n
  • You know how to get a member device to print to the WeWork printers
  • You are team-oriented with exceptional interpersonal and communication skills
  • You are calm and collected in stressful situations, such as a major service outage
  • You enjoy and excel at learning new skills and technologies
  • Must be comfortable working in a fast-paced environment with a highly technical team
  • Ability to thrive within an environment that relies heavily on the principles of teamwork
  • Strong written and verbal communication skills
  • Must be willing to work weekends and holidays

Here's the fine print

Position operates in a shift model,  5 days a week, 8 hours a day and is subject to change.

Schedule is not necessarily a 9am to 6pm model, it will change dependent on the time of year (daylight savings) as the follow-the-sun model has locations which are not affected by DST.

 

Apply for this Job

* Required

  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at WeWork Global Technology are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.