Area Director | Community

About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

About the Opportunity

As the only Area Director in Korea territory, you will lead the Community team, which is the largest function at WeWork Korea consisting of ~60 people, overseeing 18 buildings. You are required to report to the buildings you manage each day and be responsible and accountable for the overall profitability and return on investment of each building in your area. The role is also responsible for providing strategic, cross-functional support for the General Manager to ensure the successful execution of business priorities across the territory and region.

In addition, you will be the owner of the member experience within your portfolio and responsible for ensuring we are meeting our members’ needs, our WeWork global standards, and targets on member experience satisfaction, as well as, retaining our members.

Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:

Strategy, Finance, Operations & Sales:

Be accountable for overall ownership for 18 building(s) in Korea and their P&L (2023 KRW revenues of KRW112.5 bn).
Create and execute revenue-generating and cost-saving initiatives based on P&L of buildings while monitoring non-outsourced spending (Opex).
Develop asset management plans & implement short, intermediate & long term strategies to improve the ROI and value of the portfolio while mitigating risk and improving financial efficiencies with a focus on revenue, EBITDA, and cash flow goals.
Present monthly and quarterly business reviews based on building P&Ls within yourportfolio.
Partner with sales counterparts to achieve revenue targets. Personally engage with key member organizations and prospects to ensure member satisfaction and retention.
Partner with real estate counterpart to engage with landlords in your area and develop capital investment plans for the buildings in your area to maintain and increase ROI.
Partner closely with internal territory marketing & communications teams; provide input as needed, uphold brand standards, act as a local spokesperson.
Lead and execute large, market-wide complex projects in partnership with cross-functional teams to create an improved member experience.
Budgeting and monthly review of property operations and cash flows including quarterly and annual forecasting.
Aid and assist in identifying opportunities and deficiencies within the new building opening/handover process.
Liaise with the key internal external stakeholders to drive accountability and improve Performance.

Member Satisfaction & People Leadership:

Accountable for driving the highest levels of member satisfaction, measured through portfolio and building-level NPS.
Accountable for member retention.
Responsible for delivering upon set standards for building operations with an eye to NPS and OPEX optimization in the market.
Responsible for solving member escalations needing market level support.
Manage key initiatives related to enhancing community experience, creating operating efficiencies.
Lead and manage the Community Managers and the entire Community team in your portfolio, while creating
Create localized processes, rule and learning curricula for Korea development plans to facilitate growth.
Be accountable for employee satisfaction of team members in your portfolio, measured through market-level eNPS.

About You

We’d love to hear from you if you meet the qualifications below:

12+ years or equivalent experience in the hospitality, retail, real estate, marketing, multi-unit retail, startups, or related experience with a strong operational focus and P&L accountability (preferred experience managing $100m+ revenue).

5+ years of management experience of leading a sizable team made up of managers and individual contributors of more than 30+ reports
Long customer-facing experience
Creative strategic thinker who can launch new revenue streams
Understand how to create localized strategy based on data analyses which is also financially prudent Fast learner, who can navigate a complicated global matrix organization representing Korea Community while also understanding our IT systems
Experience of being responsible for a Profit and Loss for multiple sites, as well as leading multiple business units. Direct P&L accountability and ability to understand and drive results through the management of financial levers.
Strong background of successful people and commercial negotiations, complex and sensitive conflict resolution, and impactful influencing skills, internal and external.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
Must be open to possible travel and work from 18 bldgs in Seoul and Busan
Native Korean speaker while also fluent in English (working-level)

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.

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Area Director (Head of Community), South Korea

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