About Us 

At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.

About The Opportunity
We are looking for a Senior Billings Associate to perform day-to-day responsibilities of the billing & collections processes for Thailand, with the overarching objective of ensuring our members’ invoices are financially accurate and paid in a timely manner.

In this role, you will:

  • Respond to all Member Support Requests within the defined Service Level Agreement (SLA), while providing financially accurate information and the highest quality member experience.

  • Provide guidance and support to the offshore team with outreaches to members with an outstanding balance to reduce the Accounts Receivables (AR) and meet the monthly collections goal.

  • Provide a high-quality experience to both our members and our internal and external teams

  • Constantly look at areas for process improvement; Aptitude to challenge current processes and communicate proposed solutions to the territory lead.

  • Review and reconcile member accounts to ensure good financial standing and to ensure correct payment processing

  • Cooperate with other stakeholders and local banks (if needed) to resolve issues relating to payments, invoices, cash reconciliation, member’s queries, refunds.

  • Be the regional point of contact for any inquiries from members or other WeWork teams

  • Possess the ability to thrive in a fast-growing environment and must have willingness to pitch-in when asked to support other areas.

  • Update various trackers provided by leadership in a timely fashion while adhering to ad hoc project deadlines

  • Liaison and support to the tax team

  • Participate in ad-hoc projects as they arise.

  • Responsible for some local tax activities (regarding output VAT and WHT) in Thailand.

  • Manage issuance and delivery of local tax documents related to member’s invoices and payments (such as: Local tax invoices and receipts);

  • Collect, maintain, and update database of members’ legal company information (tax ID, name, address...)

  • Review and manage member’s submission for required certificates (such as WHT certificates) when applicable.

  • Prepare a monthly/ quarterly report of collection

  • Perform AR adjustments according to the local tax laws.

  • Reconcile monthly Collection and Output VAT with tax team, finance manager and auditors.

About You

Does the below sound like you? If so, we’d love to hear from you!

  • 1-3 years of relevant work experience

  • Degree/Professional qualification in Business Management/Accounting/Finance related field is a plus

  • Good understanding of Thailand regulations on output tax and invoicing

  • Fluency in English

  • Demonstrate ability to prioritize and manage critical situations

  • Proactive and reliable; driven to achieve team goals; ability to display initiatives and work independently to complete assigned tasks and responsibilities, with limited supervision

  • Excellent interpersonal and communication skills

  • Proficiency with Microsoft Office Suite (especially Excel) and Google Drive Systems

  • Attention to detail and high adaptability to work in a fast-paced environment

  • Strong problem solving and time management skills

Life At WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated. 

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law. 

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