Facilities Operations | London
About Us
At WeWork we provide inspiring and flexible workplace solutions to help businesses – small, medium, or large – thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.
About the Role
Our Building Operations team is an integral part of our business with the mission to enable our members to create their life’s work.
As a Facilities Operations Manager based you’ll be responsible and accountable for the ownership and management of operational standards and KPIs in your allocated portfolio in your region. You will have a proactive approach to Operational Standards, Safety, Communication and Cost Management. Additionally, support the operational opening, safety and project management of new buildings/openings. This role will be London based with traveling throughout the UK & Ireland throughout the year to meet business needs, visit buildings, carry out inspections & audits and meet with Community teams and suppliers.
Responsibilities
Vendor Management
Take full ownership for the management and execution of the soft and hard services reactive tickets issued for each building in your portfolio.
To ensure the reactive tickets are managed within the allocated Service Level Agreements specified
To review and manage the PPM process, ensuring all legal compliance is being achieved, and the document management policy is adhered to.
Ensure all works carried out are completed in a safe and controlled manner adhering with legislation.
Support the Facilities Contract Manager with the management of the service contractors and agreed SLAs.
Community Support & Communication
Support the Community Management Team with management of the support teams 3rd party vendors (cleaners, technicians etc) to help monitor the building standards and ensure there is a continuous feedback process to drive Operational standards and vendor structure.
Ensure the member experience across the Division is in line with expectations i.e. everything in good working order, facilities are clean and safe.
Provide a world class level of support for the Community Management Team, responding to requests in a structured and supportive manner.
Ensure there are clear lines of communication with the Community Managers relating to all applicable projects.
Work closely with the Community Teams in each building to ensure they are taking a proactive approach to resolving trending/common issues.
Support the Community Management team with optimum rota’s for the outsourced contractors (Cleaning & Hard Services)
Finance
Ensure budgets for small works are closely managed and each project is delivered in line with the assigned project and time scales.
Work closely with the Operations Director to ensure accurate budgeting and forecasting of the Capital Projects Budgets.
Closely manage and control the Divisional Opex budgets (Monthly - Quarterly and Annually).
Provide a detailed monthly review of each months spend by category (cleaning, maintenance, small works, utilities, F&B; Consumables)
Support the Operations Director with budgeting/forecasting of the annual Opex cost lines.
Support the Operations Director with budgeting/forecasting the annual Utilities budgets for, Electric, Gas, Water and Landlord supplied services.
Project Management - Policy Implementation & Quality Assurance
Ensure all small works and projects are completed in a safe and controlled manner.
Provide continuous feedback on best practice and safe working systems
Review Operational procedures and ensure the teams are working as efficiently as possible.
Where required support with the creation and roll out of new initiatives and projects
Ensure the safety and legal compliance associated with each facility is being achieved.
Conduct building audits cleaning, maintenance standards and safety and take accountability for taking action to improve standards
Support the project management of the new buildings from a Facilities perspective, ensuring the learnings from previous buildings are clearly communicated during the design process.
Work closely with the Operations Director, Facilities Contracts Manager and project team to ensure a smooth and processed handover.
Work closely with the project team to ensure the safety-related tasks and processes are in place at the time of hand over.
Support the snagging process, using the internal systems to ensure all snags are captured and escalated in the correct manner.
Take a proactive approach towards your own development in line with legislation and operational best practice.
Ensure your direct reports (if applicable) are being managed and supported in a manner that focuses on continuous development and improved performance.
Work closely with your direct reports to ensure the WeWork values are alive and kicking.
About you
We’d love to hear from you if you:
Have an Engineering or Technical (Mechanical / Electrical) diploma.
Have 5+ years experience managing technical contractors/support functions and outsourced vendors.
Experience managing Safety, possessing a qualification such as IOSH or NEBOSH
Have a proven track record of budget forecasting, management and real-time cost tracking/control.
Have experience of Leadership within a busy fast paced environment, ensuring you can not only support your team but also ensure the business needs are met.
Exposure to project management covering Operational projects along with Small works and Refurbishment projects.
An understanding of local safety legislation and compliance law
Experience managing outsourced contractors covering the following operational tasks;
o Cleaning
o Preventative Maintenance
o Safety compliance (fire alarms, water hygiene, lifts, fire
extinguishers, F&B etc).
o Small works & projects
o Food & Beverage vendors
Experience in scaling solutions in a time pressured environment as well as setting a strategy and vision upon which to enroll a geographically diverse multi site team is a plus
Strong communication, organisation and project management skills
Strong background of successful people and commercial negotiations, complex and sensitive conflict resolution and impactful influencing skills, internal and external, which demonstrate strong positive and commercial business and people impact in multiple organisations and territories.
Like challenges, and embraces change in a fast-paced environment.
Love building meaningful connections and have passion for entrepreneurial communities.
About WeWork
Being a WeWork employee is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.
WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.
-