Director, Facilities Management About the Role

The Director, Facilities Management will manage and direct all activities within their assigned territory for the delivery of facilities services, amenities, maintenance, repair, and asset management. Will have direct oversight of all facilities initiatives, vendors and operations financial management in the assigned territory. This position reports to the Sr. Director, Facilities Management and is a dotted line to the Territory Vice President. This position will also provide direct leadership and management of Facilities Managers and Facilities Project Managers in the specified Territory.


The primary objective of the Director, Facilities Managementis to develop and manage the execution of a strategic plan for each building and the overall territory to maximize performance, value, cost, member experience and consistency. Responsibilities will include vendor management, budgetary processes and control, capital project planning and implementation, and overall performance of the day to day services (amenities, cleanliness and preventive maintenance) delivered in the territory.

The Director, Facilities Managementwill travel as needed within their territory. Core Duties:

  • Manage overall delivery of multiple functions including; Facilities Management (Repair, Maintenance and Cleaning), Health and Safety, Security, Energy and Sustainability, Capital Improvements and Expense Management directly, via internal partner organizations or vendors (outsourced relationships)

  • Drive the success of initiatives by partnering with the Area Directors for services and operational training for the Community Teams

  • Oversee the processes and reporting related to the launch and handover of all new buildings in the territory; collaborate with Real Estate, Legal and Development

  • Collaborate with the Territory Vice President and Area Directors to implement Territory specific projects & regional initiatives

  • Ensure execution, accountability and quality for the services delivered in the territory

  • Drive facilities financial performance to the approved plan

  • Recommend process and operational improvements

  • Share best practices across buildings within a Territory and regionally


  • Lead and manage team members focusing on accomplishing desired outcomes, performance and development.

  • Manage and balance day to day issues/outcomes with strategic objectives

  • Own outsourced/vendor relationships, outcomes and performance

  • Assist in programming and requirements gathering for the physical space with the Design and Development Team.

  • Collaborate with the regional Finance Lead to prepare budgets for the Territory and manage the ongoing forecast process; identify & recommend opportunities to reduce OPEX and improve efficiencies.

  • On an ongoing basis, audit key processes and recommend improvements.

  • Play a “program management” role in the territory to ensure that the highest priority projects are successfully executed.

  • Build and manage high-level relationships and partnerships within the

    territory and across the region

  • Report and escalate safety & security related incidents in accordance to the global policy & procedures.

  • Ensure all fire, health and life safety regulations are being followed in the Territory.

  • Work collaboratively with Member Technology and Global Security teams to develop a Business Continuity Plan ensuring that all buildings and members are online.

  • Act as a subject matter expert for designated subjects across the region.

Experience & Requirements:

  • BA / BS or equivalent in Business, Hospitality or other related degrees

  • MBA preferred

  • Minimum 10+ years experience in facilities management, hospitality, retail, consulting or related experience with a strong focus on facilities operations.

  • Experience opening new business units, including restaurants, hotels, and commercial properties, etc.

  • Deep understanding of building financials in order to continually optimize vendor and team performance

  • Strong communication, organization and project management skills

  • Passion for leading and developing teams

  • Managed large and distributed organizations including outsourced service providers

  • Thrive in a fast-paced agile environment, be biased to action and detail oriented

  • Assertive and have a strong drive to develop those around you, being an inspirational leader

  • Demonstrate integrity, dependability, responsibility, accountability,

    self-awareness, work ethic, and empathy

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