JOB DESCRIPTION 

DEPARTMENT/COST CENTER: People Operations
POSITION: Manager, People Operations
REPORTING TO: Senior Manager, Compensation & Benefits
INCUMBENT: Lead, People Operation x1 or Individual contributor

POSITION GOALS & OBJECTIVES

The WeWork People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Our team provides consistent service and support across people process, operations, and program management. Our team is both a strategic partner and hands-on team focused on gathering business requirements, optimizing, and implementing people processes as we launch or enhance operations in Japan. 

The Manager, People Operations role is a strategic partner to the business, driving the development of a strategy aligned with our organizational and people needs. This role is also responsible for the execution of the people strategy, operational plans, and roadmap for the business unit, working in partnership with key stakeholders. 

DUTIES & RESPONSIBILITIES 

  • Identify the business issues and propose solutions to solve the problems

  • Develop and deploy operational initiatives and projects targeted at improving employee experience 

  • Responsible for system enhancement creating efficiency and effectiveness of the operations as required

  • Review the existing policies and propose any room for labour condition enhancements 

  • Manage the day-to-day work of the People Operations team, performing operational duties required to keep the process running consistently 

  • Be accountable for overall compliance with local legislations from HR perspective

  • Mentor, provide training and development to optimize performance, create organizational depth and individual growth for members of People Operations team 

  • Oversee and develop the communication of and training on all People operational process efficiencies and improvements; develop decks for training and documentation 

  • Analyze data to identify trends and make informed decisions to drive continuous improvement 

  • Oversee system updates and enhancement projects in close collaboration with the Global People Operations team 

  • Create and maintain process documentation for all People Operations processes and provide training to team members as applicable; Develop business process models and complete workflow analyses 

  • Create a Disability Hiring Strategy and deliver execution as required

EXPERIENCE AND REQUIREMENTS 

  • Bachelor's degree in business administration, Human Resources or a related field is preferred 

  • 5+ years of general HR operations experience or HR generalist experience

  • Workday HCM experience preferred 

  • Strong knowledge of People-related standard operating procedures 

  • Knowledge of Japan employment law and policy required 

  • Exceptional Project Management skills 

  • Excellent communication effectiveness skills 

  • Strong analytical and data driven mindset that translates into leadership skills 

  • Exceptional attention to detail and solid time and project management skills 

  • Creative, critical thinker and problem solver

  • Possess personal qualities of integrity, credibility, and commitment to corporate mission 

  • Experience in improving and identifying issues in processes, suggesting user focused improvements, and navigating/influencing cross-functional teams to drive these changes 

  • Proficiency in English & Japanese

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