WePay is seeking a Senior Chargebacks Analyst for it’s Payment Operations team.  If you are motivated by wanting to help partners and merchants be successful, and enjoy being able to apply your experience and expertise to solve key challenges such as keeping losses down, then this is the role for you. 
 
As a Senior Chargebacks Analyst, your goal will be to improve the overall win rate of the chargebacks coming in. Handling and responding to chargebacks, inquiries, draft retrievals etc. will consume a good portion your day on the job. This individual will play a critical role in establishing key operational processes and procedures for chargebacks handling globally. You will be called upon to share your deep insights by other teams such as account management, customer delight etc.

WHAT YOU WILL DO

  • Review transaction information and chargebacks filed with various card brands, processors and gateways
  • Process credit card inquiries, retrieval requests, chargebacks, disputes via ticketing system and payment portals
  • Research and compile evidence to validate transactions to submit to processors for re-presentment
  • Manage queues of dispute activity to ensure all timelines are met for proper response to acquirers.
  • Consult with Customer Delight, Risk, Product and other internal teams as required.
  • Monitor, evaluate and respond to chargeback claims
  • Apply risk management policies and procedures to help manage and minimize losses
  • Maintain strong working knowledge of card network processing and regulations
  • Respond to inquiries from internal and external customers regarding chargeback process, requirements and case status

WHAT WE ARE LOOKING FOR

  • At least 4-5 years experience in chargebacks management in e-commerce or payments industry
  • Strong relationship and communication skills to ensure proper customer interaction
  • Analytical, quantitative mindset with a keen attention to detail
  • Must possess a high level of computer skills to effectively use multiple systems
  • Ability to work on routine tasks both independently and with the team
  • Willingness to adapt to a constantly changing, customer-driven work environment
  • Self-starter and comfortable taking initiative while quickly grasping concepts, processes and ideas
  • Knowledge of card networks’ Operating Regulations

BONUS IF YOU HAVE

  • Familiarity with SQL and scripting
  • Experience in e-commerce and payment platforms

WHO IS WEPAY

WePay is the payments partner to the platform economy. At a time when commerce increasingly flows through online platforms, we provide the payment infrastructure for software companies to enable and integrate payments into their software without the risk, regulatory or operational responsibilities. Through our payments API, we empower a whole new bottom-up economy of commerce and community.  We process billions annually for platforms, including GoFundMe, Meetup, Care.com, FreshBooks, Constant Contact, Zoho and more than 1,000 other online platforms.

We're a well funded and fast growing organization that has been named to the 2015 and 2016 Inc. 500 lists as one of the fastest growing private US companies.  We are proud to have cultivated an open, supportive culture that cares deeply about customers and employees. It’s for this reason that we’re recognized as one of the area’s Best Places to Work by the SF Business Times and Silicon Valley Business Journal. We provide the usual perks (free lunch every day, subsidized gym membership, Responsible Time Off, etc.).  

You can find more information at wepay.com.



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