Company Description

WePay is the payments partner to the platform economy. At a time when commerce increasingly flows through online platforms, we partner closely with these platforms to provide fully integrated payments and risk services… so they can deliver the end-to-end user experiences they want without taking on the overhead they don’t want. We process billions annually for platforms including GoFundMe, Meetup, Care.com, FreshBooks, and Constant Contact.

We’re well funded and growing so much that we were recently named to the 2015 Inc. 500 list as the 62nd fastest growing private company in America. We’re also proud to have cultivated an open, supportive culture that cares deeply about customers, employees, and technology. 

Job Summary:

Providing an amazing support experience to our partners is a priority that WePay takes pride in doing. In fact, we’ve even won an award for Best Customer Service Department of the Year!

WePay is expanding its world class Customer Service team all the way to the East Coast; Providence, RI to be exact. We are expecting to see large growth in our Providence office and are looking for the agents to be the first class to help us with opening this new office.

We’re looking for a caring and action-oriented advocate that can work autonomously to educate and assist the end users of our largest partners. It’s your chance to grow with a startup company as it expands to other countries, join a team of smart and fun people, and wake up on Monday mornings knowing that you’re going to be doing something meaningful.

A Day In the Life Includes (but is not limited to):

  • Using email and online chat to help customers
  • Solving lots of customer problems in a high ticket volume environment
  • Collaborating with the Engineering and Product teams to optimize our product
  • Developing policies and processes that will help scale our team

Requirements:

  • Strong business writing and verbal skills
  • Strong customer empathy and deep care for customers
  • Ability to manage time effectively and prioritize competing responsibilities
  • Interest in payments industry
  • Positive attitude and enthusiasm
  • Be agile and able to deal with ambiguity
  • Be relentlessly resourceful

WePay offers competitive salary & equity and a chance to help shape the future of the payments industry. Other benefits include free breakfast/lunch, kitchen full of snacks/drinks, gym subsidy, medical, dental, vision, life & disability insurance and 401k.

 

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