Providing an amazing support experience to our partners is a priority that WePay takes pride in doing. In fact, we’ve even won an award for Best Customer Service Department of the Year!
WePay is expanding its world-class Customer Service team all the way to the East Coast; Providence, RI to be exact. We are expecting to see large growth in our Providence office and are looking for the agents to be the first class to help us with opening this new office.
We’re looking for a caring and action-oriented advocate that can work autonomously to educate and assist the end users of our largest partners. It’s your chance to grow with a startup company as it expands to other countries, join a team of smart and fun people, and wake up on Monday morning knowing that you’re going to be doing something meaningful.
WHAT WILL YOU DO
- Use email and online chat to help customers
- Solve lots of customer problems in a high ticket volume environment
- Collaborate with the Engineering and Product teams to optimize our product
- Develop policies and processes that will help scale our team
WHAT WE ARE LOOKING FOR
- Strong business writing and verbal skills
- Strong customer empathy and deep care for customers
- Ability to manage time effectively and prioritize competing responsibilities
- Interest in payments industry
- Positive attitude and enthusiasm
- Be agile and able to deal with ambiguity
- Be relentlessly resourceful
WHO IS WEPAY
WePay is the payments partner to the platform economy. At a time when commerce increasingly flows through online platforms, we provide the payment infrastructure for software companies to enable and integrate payments into their software without the risk, regulatory or operational responsibilities. Through our payments API, we empower a whole new bottom-up economy of commerce and community. We process billions annually for platforms, including GoFundMe, Meetup, FreshBooks, Constant Contact, Zoho and more than 1,000 other online platforms.
WePay helps online platforms increase revenue through integrated payments processing under their own name. The company has uniquely enabled more than 1,000 platforms including Constant Contact, GoFundMe, and Meetup to incorporate payments without compromising on their user experience or taking on risk and regulatory exposure.
We're a well-funded and fast growing organization that has been named to the 2015 and 2016 Inc. 500 lists as one of the fastest growing private US companies. We are proud to have cultivated an open, supportive culture that cares deeply about customers and employees. It’s for this reason that we’re recognized as one of the area’s Best Places to Work by the SF Business Times and Silicon Valley Business Journal. We provide the usual perks (free lunch every day, subsidized gym membership, Responsible Time Off, etc.).
You can find more information at wepay.com.
To all recruitment agencies WePay does not accept agency resumes. Please do not forward resumes to our jobs alias, WePay employees or any other company location. WePay is not responsible for any fees related to unsolicited resumes.