About Wellist

Wellist partners with healthcare organizations that truly care about the patient experience to personally guide families to the support they need - from non-medical support services, to client resources and information, and personal social support.  Our patient and caregiver engagement programs amplify the compassionate care delivered by front line staff to drive patient satisfaction, optimize staff productivity, and address barriers to adherence across the care continuum.

Wellist’s outstanding contributions have been recognized by organizations including MassTLC (Most Innovative Technology of the Year – Healthcare), Rock Health (Top 50 in Digital Health honoree, Diversity Leadership), American Business Awards (Company of the Year, Silver Stevie – Health Products and Service) and BostInno (50onFire, Health and Medicine winner).

Job Summary

The Client Success Manager will be responsible for ensuring program success by engaging and delighting our healthcare clients. You will own new implementations as well as ongoing account operations, including managing a project plan and diverse set of stakeholders, designing and implementing new workflows, training teams and measuring success. This role is responsible for working closely with the Patient Support, Marketing, and Engineering Teams to ensure all client programs drive measurable impact for our partners.

Key Outcomes and Deliverables:

  • Work in collaboration with client and Wellist team to develop and execute enrollment and activation strategies and tactics appropriate to the client’s workflows (e.g., onsite collateral, direct mail and email campaigns, patient rounding)
  • Design client trainings and provide ongoing staff education, as required
  • Support clients and those they serve with ad-hoc needs when they arise; deliver creative solutions to ensure all program performance metrics are met or exceeded
  • Share data, challenges, learnings, and recommendations with Wellist colleagues and partners with internal stakeholders to codify and prioritize cross-functional improvement initiatives
  • Drive continuous improvement by measuring and iterating on a breadth of engagement tactics, including streamlining processes, deliverables, and workflows to minimize cost and complexity

Position Requirements:

  • Demonstrated success in building strong partnerships to drive organizational change, ideally in a hospital setting
  • Client management experience at an early stage startup
  • BS/BA required; MBA a plus
  • Ability to travel, as required
  • Authorized to work in United States

Position Competencies:

  • Collaboration and Communication: Can proactively engage others and communicate effectively with customers and colleagues across all levels of the organizations. Strong written and verbal communication. Ability to leverage presentation tools (e.g., PowerPoint) to enable clear communication.
  • Organization and Proactiveness: Plans, organizes, and schedules effectively to ensure all milestones are delivered on time and within budget. Ability to operate at both the strategic and tactical levels.
  • Ownership: Generates and communicates clear priorities, independently drives core activities, effectively gathers and incorporates feedback.
  • Resilience: Able to practice patience and the active listening skills required to provide client staff with necessary tools to engage with the program. Must be energized by trying new things and embrace “failing forward”.
  • Enthusiasm: Demonstrates a passion for the Wellist mission, and a commitment to improving the lives of patients and caregivers.

Why work here:

  • A meaningful mission. Join a growing team that is making a difference in healthcare by improving the lives of patients and families.
  • Interesting, diverse team members. Whether it's book club, daily trivia, or Wellist Wellness Bingo, Wellist is an amazing community of caring people.
  • Outstanding benefits. We offer excellent medical and dental insurance coverage, life & disability insurance, up to 3 weeks of PTO and a generous parental leave policy.
  • Opportunities to develop your career. Learn from executives and expand your resume with a Series A stage healthcare company.

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