Position Description:

Wellist is seeking a Patient Support Liaison to be at the forefront of improving the lives of patients and caregivers as a key ambassador for Wellist’s Consumer Navigation Program. This position requires on-site attendance at our client hospital site in Boston, MA. Patient Support Liaisons are responsible for rounding on patients, connecting with RNs, and ensuring every patient receives a warm introduction to the Wellist program and enrollment in the platform.

This team member will work closely with our Client Success and Patient Support organizations. The Support Liaison will also work closely with staff at the hospital to ensure thoughtful and organized daily setup, distribution and storage of Wellist collateral (i.e. informational packets, signage).

Key Deliverables:

Delivers truly empathetic and empowering support to patients and caregivers

  • Responsible for rounding on patients on-site to assist them with enrollment in Wellist’s program and the development of a personalized, non-clinical support plan
  • Clearly and effectively communicates options with patients and caregivers; provides follow-up support if necessary
  • Supports clients and those they serve with non-standard needs when they arise; delivers creative solutions to ensure all members are supported
  • Facilitates connections between patients, Wellist and clients to ensure seamless experience across on-site, web and call center interactions
  • Manages  influx of patients, strong communication skills, being proactive, helping to manage environment, answering patient questions, and proactively engages others to ensure continuous improvement
  • Communicates effectively across Wellist and client teams
  • Quickly learns and adapts to changing needs, while always upholding Wellist values and integrity
  • Captures best practices and metrics from the field to help identify opportunities for process improvement; shares challenges, learnings, and recommendations with Wellist colleagues

Position Competencies:

  • Empathy: Able to understand and address evolving patient and caregiver needs throughout the patient journey
  • Communication: Exhibits succinct and clear written and oral communication skills; capable of focusing on high impact messaging
  • Resilience: Able to practice patience and the active listening skills required to provide patients and caregivers with necessary tools to enhance their experience
  • Enthusiasm: Demonstrates a passion for the Wellist mission, and a commitment to improving the lives of patients and caregivers
  • Safety: Able to adhere to CDC and client COVID-19 guidelines regarding PPE, sanitation and hygiene, and patient interactions

Additional Requirements:

  • Authorized to work in United States
  • Able to travel work on site at Boston based hospital.
  • Must show proof of  COVID -19 vaccination
  • Conversational Spanish speaker (preferred)
  • Some experience in a clinical setting (preferred)
  • Ability to demonstrate proven track record of success


  • Flexible, full-time and part-time work arrangements available

About Wellist:

Wellist partners with hospitals that truly care about the patient experience to personally guide families to the support they need - from non-medical support services, to hospital resources and information, and personal social support.  Our patient and caregiver engagement programs amplify the compassionate care delivered by front line staff to drive patient satisfaction, optimize staff productivity and address barriers to adherence across the care continuum. 

Wellist’s outstanding contributions have been recognized by organizations including MassTLC (Most Innovative Technology of the Year – Healthcare), Rock Health (Top 50 in Digital Health honoree, Diversity Leadership), American Business Awards (Company of the Year, Silver Stevie – Health Products and Service) and BostInno (50onFire, Health and Medicine winner).

Why work here:

  • A meaningful mission. Join a growing team that is making a difference in healthcare by improving the lives of patients and families.
  • Interesting, diverse team members. Whether it’s book club, daily trivia or an international potluck, Wellist is an amazing community of caring people. 
  • Outstanding benefits. We offer excellent medical and dental insurance coverage, life & disability insurance, 3 weeks of PTO and a generous parental leave policy.
  • Opportunities to develop your career. Learn from executives and expand your resume with a Series A stage healthcare company.

Apply for this Job

* Required

When autocomplete results are available use up and down arrows to review
+ Add Another Education

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Wellist are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.