Wellist partners with hospitals that truly care about the patient experience to personally guide families to the support they need - from non-medical support services, to hospital resources and information, and personal social support. Our patient and caregiver engagement programs amplify the compassionate care delivered by front line staff to drive patient satisfaction, optimize staff productivity and address barriers to adherence across the care continuum.
Wellist’s outstanding contributions have been recognized by organizations including MassTLC (Most Innovative Technology of the Year – Healthcare), Rock Health (Top 50 in Digital Health honoree, Diversity Leadership), American Business Awards (Company of the Year, Silver Stevie – Health Products and Service) and BostInno (50onFire, Health and Medicine winner).
Wellist is seeking an ambitious and experienced Head of Growth to lead sales, relationship development and partnership growth for a dynamic startup with a patient-centric mission. The Head of Growth will be responsible for accelerating Wellist's revenue performance through direct sales to new prospects, existing client relationships and our strategic partner's network.
Reporting directly to the CEO, this role will re-enforce Wellist’s positioning as a leading patient experience solutions company, develop and implement growth strategies for client and prospect accounts, manage account plans and execute new contracts. As a key member of Wellist's Leadership Team, the Head of Growth will be responsible for partnering with Client Success, Marketing and Product executives to translate market insights into tangible improvements across the organization.
This is a highly visible role requiring proven leadership as well as a deep knowledge of the healthcare delivery system. This position is a unique opportunity to help shape a changing healthcare sector and grow with the company.
- Identify, curate and prioritize a pipeline of growth opportunities, including direct sales to prospects, expansions at existing clients, and co-sale opportunities with our strategic partner
- Manage breadth of stakeholder relationships with prospective and existing clients, including CNO, CXO and Marketing buyers across the sales cycle
- Refine Wellist's market approach, value proposition, and materials, as required
- Design, develop and deploy processes, training and tools to optimize Wellist's commercial operations
- Manage a metrics-driven commercial process to ensure quarterly and annual revenue targets are met
- Help align Wellist Leadership Team on strategic growth and product priorities based on market feedback and insights
The successful candidate must be an entrepreneurial, customer-focused leader and natural closer with excellent written and verbal communication skills. Strong knowledge of the broad healthcare delivery system and a commensurate network of contacts is a must.
Advanced relationship skills: Ability to develop strong and lasting partnerships with customers, turning them into company and product advocates willing to speak on our behalf. Display personal qualities and professional skills that translate into immediate trust amongst key stakeholders at target accounts
Sales/business development leadership and expertise: 5+ years of healthcare sales or business development experience. Deep knowledge and understanding of techniques in account targeting, lead generation, deal development, closing, contract and price negotiations, building and maintaining senior hospital executive relationships, forecasting, budgeting and reporting.
Proven success: Documented achievement of commercial objectives in a variety of distribution structures and product segments
Communication/Presentation skills: Commanding presence indicating vast product, company, competitor, industry, expertise related to healthcare delivery and payor dynamics. Speaking methods and style that naturally highlight big picture value propositions, inspire leadership and innovation, and entice participation and partnership
Business judgment: Understands Wellist’s business model, and implements sales strategies in order to capitalize on opportunities and reduce competitive threats. Constantly leads by example by way of impeccable integrity and professionalism and exhibits an honest/customer-centric attitude at all times
Ownership: Generates and communicates clear priorities, independently drives core activities, effectively gathers and incorporates feedback, and takes personal stake in advancing the Wellist mission
Wellist Culture Competencies:
Refreshing: Brings upbeat “can-do” attitude and creative new ideas to help make life easier for our users, customers, partners and colleagues
Empathetic: Understands others’ experiences and emotions. Acts with kindness, compassion and respect
Empowering: Takes accountability for helping others succeed. Coaches and develops others at all levels of the organization
Trustworthy: Does what is right. Speaks truthfully and acts with integrity. Follows through on commitments
Adaptable: Flexible. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change