About the Company:

Well-funded stealth company focused on disrupting healthcare through a differentiated consumer experience and a world-class data & analytics engine to drive engagement and behavior change. The product will sell directly to Fortune 500 CEOs and full risk populations, integrating layers of analytics, digital, concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve health.  A key differentiator to drive the company’s success will be a highly diverse, engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees.

About the Team:

Healthcare is complicated, and we are here to help our members navigate the system and lead a healthy and productive life. At Well, our members are at the core of everything we do. The role of our Member Services team is to create frictionless experiences for our members and to serve as an advocate for them.  Our offices may resemble a contact center, but we are so much more than that! We are seeking to forge sustained relationships with our members by serving them with empathy, and we are looking for team members who are excited to join our efforts to pursue this goal!

Reports to: Well Advisor (Member Services Supervisor)

Start date: October 1st, 2019

Life of a Well Guide:

  • Participate in an initial on-boarding process that sets you up for success as a front line team member and provides you with career-enhancing professional skills
  • Work towards building sustained and meaningful relationships between members and Well via multiple communication channels (e.g., phone, email, and chat) 
  • Become a subject matter expert in helping members navigate healthcare and and achieve their own health and wellness goals
  • Collaborate with other team members, including nurses and other specialists as needed

About You:

  • Collaboration and inclusivity is in your DNA
  • Bachelor’s Degree or relevant combination of work experience required
  • 4+ years of customer experience required 
  • You are passionate about health and wellness
  • You are dedicated to delivering a world-class member experience
  • Excellent verbal and written communication skills with a positive, empathetic, genuine and professional communication style
  • You are a team player - you’ve demonstrated an ability and passion for collaborating with others to achieve goals
  • You are hungry to see the world through someone else’s perspective and can put yourself in their shoes
  • You can quickly and thoroughly solve problems
  • You are adaptable and thrive in a coaching environment 
  • You find value in opportunities where you are able to learn and grow
  • Nothing excites you more than having fun while crushing your to-do-list
  • You are curious in nature and want to ask the right questions to build meaningful relationships

Let us know in your cover letter, why this position is the right one for you!

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