Weave is the all-in-one customer communication and engagement platform for small business. The first Utah company to join Y Combinator, Weave has set the bar for Utah startup achievement & work culture. In the past year, Weave has been included in the Forbes Cloud 100, Inc. 5000 fastest-growing companies in America, and Glassdoor Best Places to Work.
At the core of Weave's growth are our people. We are passionate about providing an amazing workplace for accomplished people who demonstrate our core values: Hungry, Creative, and Caring. Don't believe us? Check out why our employees, their families, and our 20,000+ customers love Weave visit our website or head to our Instagram page @workatweave to see what our employees are up to.
What you will love about us
Medical, Dental, & Vision Insurance- we cover 75%!
Flexible PTO and work schedules
Free haircuts at our onsite salon
Parental leave + baby benefits! House cleanings, meals, and one year of free diapers provided
Brand new building including a huge onsite gym
401k with company match
People, not Employees Culture
Commuter benefits (UTA Pass)
Company holiday and summer events
Weave’s in-house coaching initiative
We believe in diversity and inclusion! Join one of our Peer Resource Groups
What you will own
We are looking for a dynamic Business Analyst to join our Customer Success team at Weave. Reporting directly to the VP of Customer Success - this role will be responsible for working on special projects aimed at improving the customer experience with Weave’s Products and Services. The role will be responsible for data analysis, modeling, process efficiency measurement, forecasting, etc.
What you will need to accomplish the job
5+ years of experience in a similar role. Strong background in the following areas would be considered: Business Operations, Business Strategy, KPI design, Data Analysis, Databases and SQL
Strong communication and presentation skills
Ability to demonstrate creative problem solving and independently generate solutions using analytical skills and business knowledge
Ability to thrive in a fast-paced environment that fosters change, creativity, and flexibility
Ability to learn and adapt quickly to varied requirements
What will make us love you
Bachelor’s degree in a related field
Experience or exposure to Domo, Salesforce, Zendesk and/or Gainsight
Demonstrated ability to forecast staffing needs in a contact center environment
Understanding of the standard operations, functions and metrics of Customer Success teams in SaaS environments
Experience defining scope and requirements for projects
Experience with statistical methodologies
Experience with a wide variety of business data (Marketing, Sales, Finance, Operations, etc.)
Training or exposure to Data Science, Data Modeling and analytics