WayUp is the go-to platform for millions of early-career professionals to explore job and internship opportunities, receive advice, and get discovered by employers. Top companies from startups to Fortune 500s use WayUp's platform to reach, recruit and engage with the new generation of early-career talent. Since launching in 2014, WayUp has helped millions of candidates launch their careers.
We are looking for an Enterprise Customer Success Manager to join our growing Customer Success team. In this role, you’ll play an integral part in managing our Enterprise Clients, building and nurturing relationships with Key Decision Makers, and learning how to become a trusted advisor and thought leader in the HR technology and recruitment space.
Our ideal candidate is someone who thrives in a fast-paced environment, is extremely analytics / numbers-driven, and is passionate about building and maintaining strong relationships while embracing challenges.
- Manage a book of business of approximately 15 Enterprise Clients
- Analyze data on a regular basis for each client, and bring them data-driven recommendations -- you will be spending a lot of time looking through data!
- Own the execution, optimization, success and scale of each client in your book of business
- Hit at least 110% net revenue retention for all clients in your Book of Business
- Deeply understand our product suite; you should be able to identify a customer challenge and how our technology can help solve that problem
- Lead client on-boarding by managing internal resources and client deliverables
- Set KPIs with customers and analyze performance
- Be comfortable interfacing internally with Sales, Product/Engineering, Marketing, Branding, Operations and more
- Think outside the box!
- You have 3+ years of experience in a client-facing role
- You have 3+ years in a role where you are analyzing data on a regular basis
- You have experience with Project Management
- Excel or Google Sheets advanced knowledge (at minimum, you understand how to create pivot tables)
- You have the discipline to manage and constantly re-prioritize many open tasks
- You’re exceptionally organized and detail-oriented
- You know how to identify a challenge, build an action plan and execute on it
- You’re a self-starter that can work independently
- You have excellent written and verbal communication skills
- You're an engaging and confident storyteller who informs and excites people
- You enjoy entrepreneurial environments and are adaptable to your role extending past traditional functions
- You welcome change and the opportunity to build something meaningful
- You are eager to learn new things - technology, methods, tools, customer businesses, product features, etc.
- [Nice to have] You have experience in Talent Acquisition / Recruiting
BENEFITS & PERKS
- Comprehensive Healthcare Plan (Medical, Dental, Vision)
- 401k Plan
- Weekly Catered Team Lunch
- Monthly Lunch & Learns with Industry Leaders, CEOs, VC's and more
- Unlimited Sick Days
- Pre-Tax Commuter Benefits
- Continuous Education Stipend
- Office Snacks, Cold Brew and Lots of Dogs!
By submitting your application, you agree to submit a list of references as part of the interview process and consent to WayUp contacting these references.
The Company values the array of backgrounds, talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to actual or perceived race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital or familial status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age, sexual orientation, Civil Air Patrol status, military and veteran status, certain arrest or conviction records, domestic violence victim status, and any other consideration protected by federal, state or local law (collectively referred to as "protected characteristics”).