Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to Medicaid populations.  Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy.  We are building the tools and designing an approach to enable care to reach the patients who can benefit most.  

We value humility, focus, and inclusiveness, recognizing that bringing together a community oriented team, with diverse experiences, is key to our success. We are inspired to tackle the challenges ahead, and optimistic believers in the ability to transform Medicaid delivery through partnership and perseverance.

Job Summary

As the Head of Care Operations at Waymark, you will be accountable for managing and optimizing Waymark’s community based care delivery teams creating an environment that fosters continuous improvement and innovation and mitigates risk. You will be close to your teams in the communities they serve, with a deep understanding of the challenges and opportunities in each of the communities we serve. 

You are a strategic thinker who partners broadly across our team to build the next generation of care services which use validated, targeted interventions to produce measurable and meaningful improvements in patient outcomes. You are an operator who will be responsible for developing processes that allow Waymark to grow and scale community-based models that optimally support Medicaid patients. You will be the executive responsible for defining in detail, and executing in the market, how we bring patients with complex health and social needs the full range of our care to improve patient outcomes.

You will report directly to the CEO, building and leading a team that is responsible for executing Waymark’s care model. You are ultimately responsible for building and deploying our patient-facing care team, which includes partnering on the hiring, training, and supervision of community health workers, care coordinators who work with primary care providers, and you will be managing the work of our licensed clinical social workers and advance practice pharmacists. 

This is a multi-faceted role with a blend of strategy and excellence in execution. Joining Waymark provides you the opportunity to shape the impact we have on communities across the country. You will be an expert communicator, interfacing with patients, providers, Medicaid MCOs, and state leaders. 

Responsibilities 

  • Build, manage, and motivate multiple care delivery teams located across regions. The crux of this model is execution of clinical services through community-based, mobile, distributed teams of community health workers, social workers, pharmacists, and care coordinators working with (and sometimes in) primary care practices who partner with us. 
  • You will manage the process for assigning care team work of the day, while also titrating services so that we can achieve the most meaningful outcomes achievable with our resources. 
  • Play a key role on the Waymark Executive Leadership Team, removing barriers, creating strategies and managing activities across various teams to achieve company goals. You will use experience and strategic intuition to set goals that are small in number and big in nature.
  • Develop processes that drive and optimize company results against stated goals. Closely work with a Lean process leader through quality improvement cycles to iterate on our workflows and integrate market-based feedback into a generalizable set of technologies and protocols.
  • Set goals for performance and growth, reporting on operational performance and suggest improvements. Work closely with analytics, economics, and actuarial experts to help care delivery teams direct their emphasis to optimize against process and product metrics throughout their implementation and maintenance of operations.
  • Ensure that the unit economics of our market-based operations enables sustainability and expansion.

Required Qualifications

  • Deep commitment to improving healthcare for underserved population
  • Executive level roles in health system management, health plans, or public health. Ten or more years in a healthcare business environment with demonstrated experience developing, monitoring, measuring, evolving, and reporting on clinical and social care initiatives.
  • Experience leading and managing clinicians and non-clinicians, including field-based and centralized interdisciplinary teams, both in-person and remotely.
  • Track record of successfully using data analytics to track and hit goals.
  • High energy personal style and aptitude for process-oriented thinking.
  • Resilient, and can be flexible with changing business needs and priorities.
  • Outstanding communication, documentation, organizational, and leadership abilities.
  • Results- and detail-oriented with the ability to prioritize and manage multiple projects simultaneously and to meet deadlines and client expectations consistently.

Preferred Qualifications

  • Experience building new patient-facing clinical service operations.
  • Great simplifier and can reduce complexity to ensure rapid decision-making.

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