Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to Medicaid populations. Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy. We are building the tools and designing an approach to enable care to reach the patients who can benefit most.
Our core values embody the essence of what makes Waymark a unique team today, and what we look for, nurture, and sustain as a team. We are bold builders, believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology. We are humble learners, seeking feedback and perspectives different from our own, and welcome challenges to our conclusions. We experiment to improve, actively seeking data to inform decisions and to assess our own performance. We act with focused urgency, our commitment to our mission drives us to tirelessly pursue results.
If this vision resonates with you, we hope you consider bringing your creativity, your energy, your curiosity to Waymark.
About this role
As the Seattle area Community Health Worker (CHW) Lead for Waymark, you will lead our community health workers in western Washington State. Reporting to the National CHW Lead, you will impact how we view, treat, and structure the CHW experience for our employees, from recruitment, hiring and training, to deployment, mentorship, support, resourcing, providing pathways to advancement, and advocating for CHWs across our organization and externally. This is an exciting opportunity for a leader in the CHW space to co-create a program from the ground up.
Responsibilities
- Providing direct supervision of the day-to-day activities of CHWs in the greater Seattle area. The overall care team is multidisciplinary and also includes licensed clinical social workers, pharmacists, and care coordinators embedded in primary care offices. This role is responsible for managing weekly team huddles with this multidisciplinary team
- Working closely with the Waymark R&D team to pilot test and refine workflows and technologies to ensure they are supportive and useful for our CHWs and their colleagues.
- Working with the implementation and operations teams to hire, train, deploy, and continuously support local market-level CHWs.
- Working closely with the People and learning/development teams to implement Washington State standards for CHW recruitment, training, onboarding, continuing education, and pathways to advancement, with reference to state-specific certification standards.
- Travel required within the market (up to 40%)
Minimum qualifications
- Extensive history of establishing and supervising teams of community health workers.
- A leader with cultural and personal humility. Has a strong understanding of Medicaid and the barriers to healthcare access and quality among diverse, underserved populations.
- Strong understanding of, and ability to teach and implement upon, principles of trauma-informed care, motivational interviewing, and harm reduction, including among populations facing serious mental illness and substance use challenges.
- Eagerness to participate in pilot studies and translate research into practice, with meticulous attention to detail.
- Ability to travel to local neighborhoods across King, Pierce and Thurston counties to help establish new teams and support existing teams.
- A person who thrives on building and supervising a team of care providers, building professionalism and positive culture among those working to support the hardest-to-reach patients.
Preferred qualifications
- Experience participating in/leading quality improvement efforts
- Lean Green Belt or above
- Knowledge of common CHW recruitment, hiring, training and supervision strategies, and ability to compare and contrast such strategies in real-world situations and testing environments.
- Ability and willingness to speak at local, regional and Washington State forums to discuss our values, approach, and impact.
