What You'll Do

  • Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunity to improve the fulfillment center operations. 

  • Oversee the overall safety, employee engagement, collaboration, quality, performance and customer experience of the fulfillment center operations 

  • Create and maintain a strong safety culture that continuous seeks to eliminate risks from the operation 

  • Command a strong senior presence, lead and build a team of high performing operations managers & operations supervisors 

  • Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the fulfillment center to meet and exceed business plans 

  • Partner closely with a variety of groups company- wide, including transportation, S&OP, data integration, employee engagement, inventory planning, engineering and others to coordinate cross functional projects 

  • Monitor and drive key performance end to end metrics to ensure that we are providing excellent customer experience and delivering on our promise 

  • Contribute to the development of new tools, processes and technology which make our teams more efficient and effective 

  • Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability

  •  Manage multiple priorities in a face-paced environment with effective communication and thorough follow through 

  • Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations 

  • Regularly communicate performance trends and improvements to the organization

 

What You'll Need

  • Experience with complex operational, process, and performance improvement projects (lean or six sigma experience highly valued) including process mapping and process re-design

  • 3+ years of e-commerce, supply chain, operations, or logistics experience

  • Strong process, manufacturing, or engineering background with an ability to understand work flow and throughput in the operation

  • Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan

  • Proven ability as a passionate people-centric leader who can effectively drive results in a fast-paced and rapidly growing company

  • Demonstrate passion and continued focus of safety as a value rather than just a priority

  • Able to hit the ground running – a confident, entrepreneurial self-starter with the ability to manage and prioritize projects to delegate tasks appropriately

  • Demonstrate leadership in building a culture of Continuous Improvement for process and operations

  • Analytical ability necessary to gather and interpret data to further develop, recommend and implement solutions

  • Technologically savvy, collaborative confident leader, familiarity with google suite products a plus

  • Extremely organized, meticulous and detailed oriented

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