Inbound Sales Professional - Product Specialist

Wayfair Sales is a team that has reinvented the way you shop for the home you love! Our dedicated sales agents are committed to providing a genuine, personal shopping experience by helping customers Discover More, Rest Assured and Feel Confident in their buying decisions. Our sales agents begin their career at Wayfair with an in-depth, paid training program that prepares them to help consumers feel confident in choosing to shop with Wayfair. Wayfair Sales agents focus on providing world-class customer experiences while building revenue for the family of Wayfair brands.


What You'll Do

  • You work to achieve metrics tied to your own financial gain (revenue, close/conversion, CSAT)
  • You explore our products and services with customers and help them make buying decisions, through upselling and cross-selling
  • You provide solutions and ask for the sale on every call
  • You show professionalism in every interaction
  • You navigate many tools including multiple software applications and communication technologies
  • You efficiently manage your time and always put the customer experience first
  • You are comfortable working in a competitive and ever-changing/fast-paced environment

What You'll Need

  • 2+ years of sales experience, preferably in a solutions-based selling environment (Retail Management, SaaS, Account Manager, etc.)
  • High School diploma or equivalent required
  • Excellent communication and relationship building skills
  • Ability to respond to inbound phone calls frequently to meet customer requests
  • Self-motivation to drive metrics, results and key performance indicators (KPIs)
  • Regular and reliable attendance
  • Salesforce Customer Relationship Management (CRM) software experience is a plus



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