Associate Director, Wayfair Delivers NA Process 

Wayfair is redefining the way customers buy online and one of the key pillars of that strategy is to create a truly differentiated customer experience for large parcel items (e.g., couches, vanities). To enable this differentiated experience, Wayfair is investing heavily to create the first-ever national large parcel supply chain all the way to the consumer’s home. Wayfair Delivers is an exciting, fast-paced, and high-visibility initiative focusing on the final mile of the supply chain. We are looking for team members who can help disrupt the status quo and redefine an industry through the ultimate home delivery.

What You'll Do

  • You will structure and define the process for employee drivers to create a safety first operation 
  • You will hire, build and develop a team dedicated to process innovation and DOT compliance
  • You will create and prove out innovative and effective processes for the entire program and partner with the process and learning team for documentation and roll out
  • You will redefine what the ultimate day of delivery experience is through data, technology and customer experience interviews
  • You will work cross functionally to define opportunities for cost cutting and customer obsessed initiatives for driver teams
  • You will partner with tech teams to create new tools for driver utilization, DOT compliance and labor management to streamline and create efficiencies within the operation

 

 

What You'll Need

  • Ability to pivot quickly and work in ambiguous situations
  • Demonstrated attention to detail and ability to create new programs from scratch
  • Manager doer mentality open to getting your hands dirty
  • Strong written and verbal communication skills
  • Experience with box trucks in the logistics industry
  • Demonstrated ability to work cross functionally to successfully build partnerships and cultivate new ideas
  • Background in utilizing data and time trials to define optimal processes
  • Training in driver safety
  • DOT familiarity and experience managing DQ files

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