Who We Are:

The B2B Strategy & Operations team develops the go-to-market strategy and operating model for Wayfair’s B2B business, Wayfair Professional. We help drive both long-term thinking about what customer experience will maximize profitable growth and shorter-term measures improving operational efficiency. We do this in partnership with a sales organization of over 500 agents delivering a nine-figure annual revenue target. Wayfair Professional helps hundreds of thousands of businesses to create the perfect space for their clients, guests and employees. We serve customers in the Office, Hospitality, Interior Design, Contractor, Property Management and other sectors, with a broad assortment across furniture, fixtures and decor. Wayfair Professional has nearly tripled in size over the past 24 months, and we are seeking to expand and upgrade the strategic capabilities that support our growing sales team.

What You’ll Do:

As the Senior Manager of Sales Operations-Tools, you will be responsible for making sure that all sales/customer facing Tools (products) used by the Wayfair Professional sales team have seamless experience and are providing value for incremental sales productivity and efficiency.  You’ll do so in partnership with a cross-functional team including Marketing, Sales, Product, and Engineering among others. 

You’ll develop product suite vision, current assessment, gap analysis and GTM (pilot and full implementation) as we acquire, retain and service business customers. You’ll identify opportunities to improve our operating model inflecting efficiency across our sales ecosystem. You’ll introduce new product initiatives, evangelize enhancements- new features and value add into the Sales organization,. Your output won’t just live on a PowerPoint page, but in the actions of hundreds of sales professionals and associated teams as part of a nine-figure, rapidly-growing business.  

What You’ll Need:

  • Given the strategic and cross-functional nature of this role, the qualified candidate must have strong quantitative and analytical skills, as well as excellent communication skills and a collaborative mindset.

  • Experience working in a matrix environment and managing cross-functional projects required.

  • Experience managing a high-performing team, and a track record of developing talent required.

  • Experience working in a fast-growth company or shaping your own work plan preferred.

  • Previous experience in one of the following roles preferred: consulting (ideally with exposure to sales strategy, go-to-market strategy, call center operations, or customer experience strategy); inbound sales strategy; call center / contact center strategy & operations or transformations; customer success strategy & operations

  • Bachelor’s degree and six+ years of experience required. MBA (or master’s degree in operations research, or similar field) preferred

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