The Ad Tech and Customer Intelligence team manages and builds a best-in-class marketing technology stack. From a recommendations engine, to DSP integrations, to a Data Management Platform – we are building an intelligent, efficient and automated tool set to assist our marketers and provide the most leverage possible. This work stream takes full advantage of other proprietary systems to create a fast iteration cycle and easy development.
Nearly every facet of Wayfair utilizes the rich, historical data generated by our users to better understand the customer experience, make key business and marketing decisions, and report on the success of constant test iterations. Being able to action of all of Wayfair’s customer data in meaningful ways and at the speed and scale the business demands is the core responsibility of the Customer Intelligence team. The data collected by this platform forms the bedrock of everything we do across Wayfair - from marketing, product recommendations and data science modeling to financial reporting.
As an analyst for the Customer Intelligence team, your job is to utilize technical skills, analytical expertise, problem solving abilities, and communication skills to optimize how the data is collected and organized. You will be an expert on the information collected and turning it into actionable, insightful data points for the entire company to use.
What You'll Do
Communicate (via verbal, written, and visual media) high-impact findings to business stakeholders
Collaborate with leaders of functional areas to identify the most impactful ways for data and analytics to drive decision making, find anomalies and accelerate growth.
Closely monitor performance daily, identify trends, opportunities for improvement and react to deviations quickly and strategically
Perform deep-dive analysis, including the application of advanced analytical techniques, to solve some of the more critical and complex business problems including customer identification, segmentation and targeting, and system performance.
Become a subject matter expert on multiple Wayfair data sets
Work cross-functionally with the Data Science, Marketing and Engineering teams to contribute to our continuous efforts to improve our customer’s experience
Work with large and complex SQL, Hive, Vertica databases
Designing and building reports, dashboards, and analyses in Excel, Python, SQL, and Tableau
What You'll Need
2+ years of experience in an analytical role (e.g. marketing, finance, or consulting)
Experience writing complex SQL queries to gain business insights
Proficient knowledge of SQL (incl. Aggregate functions, joins, etc.) or other structured programming language(s) (e.g. Python, Java, C)
Hands-on experience conducting quantitative analyses on large data sets; experience with Excel (pivot tables, vlookup, etc. ) and Jupyter a plus.
Analytical, creative, and innovative approach to solving problems
Strong quantitative skills, comfortable navigating a data-driven business environment
Highly proficient with manipulating and visualizing data to slice data and tell your story in different ways and to different types of stakeholders. Ability to communicate complicated analyses to the layperson.
Ability to tackle several projects simultaneously and work well within a dynamic, fast-paced, and growing organization
Strong ideas and the ability to voice them but with a positive, people-oriented, and up-beat attitude
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.