Wayfair continues to build and scale out its custom e-commerce delivery network. A critical component of this strategy is transportation operations. The transportation engineering team builds functionality throughout the Wayfair Delivery Network that enables product to flow seamlessly from suppliers to customers.
The group builds applications and services to compete with customer expectations cultivated by other retailers that include shipping as fast as next day and friction-less merchandise returns. This problem space is particularly complex given the uniquely large packages that comprise a large percentage of Wayfair orders.
The key motivators of the transportation are to drive down costs, increase delivery speed, and maintain a reliable customer delivery experience.The transportation team has worked diligently over the past year to lay the initial foundation for the Wayfair Delivery Network. Over the past few months, initiatives have focused on driving down costs while maintaining delivery reliability. These include:
- Allow customers to schedule deliveries [to improve delivery reliability]
- Building a better returns process to improve customer experience and drive down costs
- Better manage the movement of freight in the network by being cognizant of promised delivery date/reservations, days to deliver, etc [drives down costs and improves delivery reliability]
- Show users a volumetric time series to increase utilization on our truckloads [lowers transportation costs]
- Uber-like tracking experience on the day of delivery for our WDN Customers ( higher engagement and NPS, leading to more repeat customers )
- Transportation Hackathon blog post: https://tech.wayfair.com/2018/11/first-mile-in-transportation-engineering-with-driveway-app/
What You’ll Do
Be a key contributing member on a team of high performing engineers that will shape the future of delivering very large items from suppliers to customers.
- Provide mentorship for peers and more junior engineers
- Pitch in as necessary outside of directly assigned work to ensure delivery of sprint targets.
- Participate in criticals rotation for team and help individuals running point on criticals as necessary.
- Work independently once direction is set, perform due diligence in finding answers before engaging others
- Prioritize your own work and manage timely responses to requests from users and customers
- Develop technical designs for systems and components that drive business outcomes.
- Be a subject matter expert of some areas of the system domain
- Able to communicate in business or engineering terms as situations warrant.
- Owns communications for issue or roadblock escalation and understands when and how to do so effectively.
What You’ll Need
- Experience in effective troubleshooting and issue resolution techniques
- Experience in a modern programming language (preferably PHP)
- Experience in a modern frontend framework (preferably React)
- Experience in writing SQL queries against a relational database
- Exposure to production systems design including fault tolerance, reliability, performance, and security
- Exposure to testing frameworks and software deployment pipelines
- Exposure to asynchronous system design principles
- Ability to deliver results in a highly collaborative environment
Who We are
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair is, and will be, home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.