Senior Program Manager, B2C Sales Innovation

Are you passionate about technology? Do you identify yourself as process-oriented? Would you love to be part of a rapidly growing company that is a leading eCommerce company in the world? If yes, keep reading about this exciting new sales leadership opportunity within Wayfair! If you're unfamiliar with Wayfair- we are a rapidly growing eCommerce company headquartered in Boston’s Back Bay with an extremely collaborative, dynamic, and data-driven culture. The B2C Sales & Service organization is experiencing explosive growth, driving the need to support our customers, ensuring exceptional service, and a positive shopping experience. As a result, the B2C Sales Innovation team is a newly formed strategic department, supporting Wayfair’s inbound and outbound salesforce. The Inside Sales team is comprised of product experts and sales agents who help our B2C customers select and purchase more complex, design-heavy, or technically sophisticated products from our ever-expanding assortment. Our customer-centric sales teams are in Utah, Texas, New York, and Massachusetts, Ireland and Germany. People, Process, and Technology are the 3 pillars of the Sales Innovation team. In this new role, as the Technology Enablement Manager, you would provide the Sales team with the tools and skills necessary to increase sales and overall revenue growth. This is a critical opportunity with the primary goal of the successful development, implementation, and monitoring of enablement programs for both our Inbound and Outbound Sales Teams. As a driven leader, you will be challenged in this highly cross-functional role, working closely with Sales leadership, Product Management, Operations Management and Data Science to grow the B2C sales channel.

What You'll Do

  • Interact with inbound and outbound sales teams on delivery success, process improvements and solving challenges
  • Leverage Wayfair technology investments to optimize applications and Salesforce.com to develop global programs to support the sales team in driving profitable growth
  • Work with Category Managers to ensure alignment to marketing strategy
  • Develop ambiguous ideas, formulate the strategies, influence others, and execute to remedy complex problems
  • Contribute to building the Sales Innovation department
  • Convey innovative ideas that question status quo

What You'll Need

  • Masters or MBA from top tier school desired with minimum 2 years management consulting experience.
  • Minimum of 5 + years of progressive leadership experience managing teams, major projects, and business growth
  • Proven track record of managing Sales team for eCommerce and/or technology company
  • A deep, technical understanding of technology concepts such as Cloud, Integration, SaaS and the Iterative App Development Lifecycle, using SCRUM and other Agile Methodologies
  • A demonstrated record of project management and driving results
  • Ability to work independently and motivated to move beyond existing practices
  • Experience with Salesforce or other CRM systems
  • Creative thinking with customer focused mindset
  • Entrepreneurial spirit or prior experience in a high performance, fast-paced industry

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