At Wayfair, we care about the safety and comfort of our customers, and that doesn’t just apply to our selection of products. Our Fraud Team protects our customers’ experience and preserves our bottom line - all while collaborating in a fast-paced and gratifying environment. The Fraud Team works proactively within our Order Management Operations team, to monitor real-time fraud queues and identify high-risk transactions. We are quick and continuous learners and extremely detail-oriented.

What You‘ll Do

  • You will screen real-time queues and identify fraudulent transactions, based on qualitative and quantifiable attributes.
  • Balance accuracy and attention to detail, all while ensuring a timely verification and decision-making process.
  • Collaborate cross-functionally with other internal departments to process related issues as they arise.
  • You will conduct internet research with third-party tools, social media platforms, and Google to determine whether an order is fraudulent.

What You’ll Need

  • Strong internet research skills and the ability to interpret data in multiple systems with acurate attention to detail
  • High level of confidence when using judgment in decision making, especially when recognizing non-obvious patterns
  • You have the ability to work effectively with peers and manager and contribute positively to team dynamic
  • Proactive work ethic and initiative to constantly improve processes and service to customers
  • Proven ability to work autonomously in fast-paced, dynamic environments
  •  2+ year college degree
  • 1-2 years of experience in risk management, e-commerce operations, or customer service

 

Wayfair does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Wayfair will not be responsible or liable for any fees or costs associated with such unsolicited submissions.

You must be eligible to work legally in Ireland and be in a position to provide confirmation of eligibility upon request.

Note: WAYFAIR is committed to an environment that provides equal employment opportunities to all employees, and qualified candidates, without regard to race, colour, religion, gender, sexual orientation, age, national origin or disability.

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