Manager, Supplier Operations Strategy and Product Performance


Wayfair seeks a self-starting, impact-oriented Manager to support the Supplier Operations Strategy and Product Performance team.

Our Supplier Operations team works to optimize the processes by which suppliers interact with the Wayfair Delivery Network, including accurate forecasting, logistics planning, process redesign/optimization, and compliance. In addition to working extensively with our external partners (including suppliers and carriers), we are plugged into a wide span of departments across the company, from transportation to strategic finance to sales and operational planning.

Our Product Performance teams are responsible for ensuring Wayfair delivers products the customer expects, every time. We strive to drastically reduce the number of problems that arise as a product makes its way to the customer’s home. We want to reduce “customer incidents” to near-zero levels – whether they are damages, defects, lost items, missing parts, etc. – to provide the best customer experience possible and further fuel Wayfair’s growth and profitability. This challenge is one of the most business critical, technically complex and interconnected challenges we face.

What You'll Do

  • Structure a vision and roadmap for high-priority reliability and Lost-in-Transit projects
  • Pull and analyze data sets that touch every aspect of Wayfair operations to identify new opportunities and trends to drive supply chain performance, create technology-enabled tools, and improve the customer experience
  • Structure and lead problem solving sessions with senior, cross-functional stakeholders to understand broad strategic requirements from the business, prioritize the opportunities we see in the data, develop innovative levers to tackle those opportunities, and set targets for impact
  • Scope and run pilots and projects to test, refine, and scale innovative solutions to the most difficult operational challenges
  • Contribute to the development of tools and processes that make our team and suppliers more efficient and effective
  • Work cross-functionally with external stakeholders and internal groups across Wayfair

What You'll Need

  • A Bachelor's Degree
  • 5+ years of relevant experience (e-commerce, consumer goods, or management consulting preferred)
  • Articulate and persuasive communication skills, both written and verbal
  • Innovative problem-solving skills - dissect and determine root causes of problems, develop business cases to size and structure opportunities, develop creative solutions, and drive implementation
  • Analytical and comfortable with drawing insights from large data sets (intermediate Excel skills required, experience with SQL, Tableau, or Python a plus)
  • Demonstrated senior presence and a track record of successful relationship management and negotiation skills
  • A track record of taking on big challenges and delivering despite obstacles and limited resources
  • An ability to hit the ground running – a confident, entrepreneurial self-starter
  • Demonstrated senior presence and a track record of successful relationship management and negotiation skills
  • Experience effectively managing others preferred

About Us

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home.


We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.


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