When someone asks you for directions, are they often relieved by how clearly you’ve explained where to go? When you’re the lead writer on a project, is the information architecture as important to you as the words themselves? Does the sight of a missing Oxford comma drive you crazy?
If you answered “Yes!” to the above, we’d love to meet you.
On our fast-growing Content Strategy team, we’re seeking a UX Writer to help our cross-functional partners determine the right message to serve up via the right channel, at the right time. A typical day for you may look like enhancing a design with high-quality content, or diving into competitive research and proposing ways to evolve our style guide.
An ideal candidate is not only a strong writer, but a strategic thinker and sought-after collaborator who works well in entrepreneurial environments. If you’ve ever been called “tenacious” or a “UX evangelist,” that’s a plus. We’re a small team in a big org, and you’ll be relied on to consistently and persuasively advocate for best-in-class messaging on behalf of our users.
What you’ll do
Execute on deliverables like competitive research, content audits, and content models
Write clear, consistent, and compelling messaging for new and existing product features, including help content, UI elements, and supplier-facing communications
Partner with engineering, product owners, researchers, and designers to deliver and maintain scalable, effective, and consistent content
Demonstrate a strong understanding of how users interact with our products and tools, and use data to drive content decisions
Provide ongoing qualitative and quantitative measurements of content usage and effectiveness
Carry the Wayfair brand voice through multiple channels, while driving product-specific tone and style standards
Desired skills & experience
A Bachelor’s degree in English, Journalism, Communications, or a related field, or equivalent professional experience
1-2 years of professional writing experience for internal and/or B2B audiences (e-commerce experience is a big plus)
Experience participating in content strategy deliverables, such as content audits and content inventories
Ability to think holistically, understanding how design and content work together to provide users with a consistent experience
Familiarity with user experience research principles and practices
Strong multi-tasking, time-management, and organizational skills
A motivated self-starter with the ability to push projects to completion
Note: Please be able to provide 2+ examples of your content writing work or a portfolio that demonstrates your writing skills and thinking process. In the absence of examples, you’ll be asked to complete a quick writing assessment.