Credit Recovery Associate

The pursuit of Wayfair s supplier credits is a multi-dimensional and nuanced process that requires a willingness to both dig deeply into existing processes as well as help create and refine new ones. This is a great opportunity to get a close-up view of some new and important tools, strengthen and clarify our existing supplier relationships, and help define the goals of a growing group, all while having a real operational impact.

What You'll Do

  • Timely and accurate processing of supplier credit issues to maximize Wayfair s revenue recovery and improve customer experience
  • Clarify the credit process with suppliers to maximize cost recovery and minimize customer impact
  • Work cross functionally with Finance, Category Management, Supplier Performance, Account Ops, and other teams as necessary to improve supplier relationships
  • Report performance trends and opportunities for improvement to management
  • Identify performance trends/ opportunities and actively pursue dynamic solutions with help from management

What You'll Need

  • Strong analytical skills
  • Strong communication and negotiation skills
  • Computer Savvy
  • 2 year college degree or relevant experience
  • Entrepreneurial spirit
  • Self-reliant and able to motivate others
  • Problem solving mindset
  • Retail and/or Operations (Supply Chain) experience a plus
  • Project management experience
  • Excel proficiency a plus
  • Some experience with SQL a plus

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