Senior Product Manager (m/f)

We are the Operations Product Management team, an internal team that seeks to make software development at Wayfair a delightful experience by focusing engineering on high impact activities. We achieve this by building building tools, systems, and automation to eliminate toil, make quality the default, and scale engineering activities to help Wayfair become a global leader.


What You'll Do

  • You will partner with stakeholders across the business to understand the organization's internal customer service need, identify gaps in current platform capabilities, define product design & functional requirements/capabilities, and execute on those through implementation & deployment (including planning, rollout, post-launch support, etc.).
  • Support driving product management and the roadmap across key functional areas of our internally facing tools
  • Turn high-level requirements into development backlogs for software development
  • Manage a backlog and engineering sprint team through execution of key projects and initiatives
  • Proactively identify ongoing opportunities to increase efficiency, improve the usability of existing tools, and evaluate new functionality/capabilities to fill identified gaps
  • Develop a deep understanding of current user workflows within the tools
  • Work closely with key stakeholders and other internal teams to identify key business needs and define solutions to address


What You'll Need

  • A demonstrated record of strong product management and driving results (preferably engineering tooling and automation), ideally with internal end-user tools & systems
  • Strong quantitative reasoning and ability to proactively deep dive and dig into data and KPIs to assess internal user behavior and to identify key improvements to the tool sets
  • Ability to work independently as well as with teams
  • Strong written, visual, and verbal communication skills
  • Creative thinking with customer-focused mindset
  • Technical and analytical aptitude or background
  • Excellent problem solving and troubleshooting
  • Prior experience with building out internal tools, CI/CD, automated testing and deployment a strong plus


About Us

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

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