We empower our clients to create unique experiences through technology. We are specialists un Customer Experience and offer messaging tools and platforms that unify and automate communication throughout the journey of a cliente.
To be part of Wavy is being part of a unique universe and being unique is the best characteristic. We are a global team of brave, dreamers and protagonists who are not afraid to tray and learn because this is what drives us to improve. We need tough and passionate people on our journey to create and define technology trends and achieve our mission of providing excellent customer service, surprising through data.
Create the WOW factor in customer experience with great solutions and good service for our internal and external clients.
- Support Wavy platforms and applications
- Be dedicated to providing exceptional customer service
- Investigate problems and provide creative solutions to several kinds of issues
- Interact with our clients to solve their problems
- Perform triage, root cause analysis, debugging and troubleshooting across our messaging platforms
- Lead and participate in customer facing calls helping to communicate progress updates, action plans, and resolution details
- Document procedures and share the knowledge with the team
WE ARE LOOKING FOR:
- A real passion for and proven experience of supporting technology across multiple platforms High Ownership skills
- Eager to learn new things
- People with good time management
- Strong problem-solving capabilities and ability to adapt to new processes and procedures quickly in a fast paced environment
- Technical language skills in Portuguese, English and Spanish
- Experience with issue trackers like Jira
- Knowledge in Office Package and Google Drive
- Have initiative to make improvements and help the team