AML Team Manager

Our mission

Annually, one billion immigrants worldwide send over $600 billion home to family and friends, dwarfing foreign governmental aid. In the age of cheap, quick transfers through services like Paypal, these people are trekking to stores to pay fees averaging over 7% for transfers that typically take 24 hours or more.

Sendwave's mission is to change that by making sending money anywhere in the world easy and affordable. Since 2014, our app has allowed users in North America and Europe to send money instantly to mobile money wallets in Kenya, Uganda, Tanzania, Ghana, Nigeria (and soon Bangladesh and Senegal) saving our users over 70% relative to Western Union and MoneyGram.

We're growing quickly, and are looking to rapidly expand globally in the next year. That's where you come in...

How you'll help us achieve it

We are seeking a dedicated, analytical leader with a proven track record of team management and process improvement to oversee and scale our AML & Sanctions Screening. You will leverage your expertise in AML Investigations, Sanctions Screening processes and optimizing team performance to develop this program as our company undergoes exponential growth in the coming years. Because Sendwave is both a technology company and a financial services MSB, you are comfortable straddling both worlds each day. You’ll be vigilant to create the best possible experience for our users while pursuing the aim of helping us prevent money laundering and sanctions violations.

In this role, you will:

  • Oversee the Anti-Money Laundering (AML) Team of 10-20 investigators at various levels and the policies and procedures for preventing, detecting, and reporting potential money laundering. This includes managing all investigations workflows to improve efficiency and identifying areas for automation.
  • Oversee company sanctions screening for the purpose of preventing terrorist financing
  • Design metrics and KPIs to help quantify and improve the investigations operations. This may include working with data analysts and/or engineers Create and maintain metrics dashboards to monitor quality and efficiency of the investigations and sanctions screening processes as well as to guide process improvements
  • Work with product teams, customer support and across compliance to identify opportunities to improve the customer experience, increase automation or improve operational efficiencies
  • Review existing system rules, conduct testing, and manage any necessary remediation efforts and improvements to existing systems
  • Respond to requests for information in a timely manner from internal and external partners and parties
  • Represent AML Monitoring and Sanction policies and processes to regulators and auditors
  • Communicate with customers, if necessary, to handle escalated or complicated cases with strong customer empathy and clear communication of decisions and policies

Requirements

  • Very good verbal & written English
  • Minimum of 3 years working in the AML or other Compliance function within an MSB or other payments institution
  • Minimum 1-3 years of proven lead/manager/supervisor experience over an AML or other compliance team, with an emphasis on growing and developing teams.
  • Ability to effectively work remotely with a distributed team in various time zones
  • Comprehensive understanding of the regulatory framework surrounding AML Monitoring and Sanctions Screening, with a strong preference for an understanding in the international remittance landscape;
  • Familiarity with reading legal and regulatory documents; formulating strategy to make informed decisions, and successfully execute plans;
  • Great communication and presentations skills, to support internal and external projects and audits;
  • Thorough understanding of and ability to analyze and move of team’s metrics/KPIs;
  • You possess an analytical mind and are able to design and manage the infrastructure and monitoring systems needed to run an effective AML and Sanctions Screening program
  • You're passionate about Sendwave's mission, and excited to do what needs to be done to reach our customer experience goals.

Desired Skills

  • You have your CAMS certification
  • You are familiar with ZenDesk
  • You have proficiency in other languages, such as French, Swahili, Spanish, Bangla or Italian

Location

Our company, including our support team, is 100% remote. You must live and be authorized to work in the United States or Canada

Key details

Company benefits include:

  • Unlimited vacation with a minimum of 20 business days per year.
  • Health & dental & Vision policies, as well as parental leave specific to country of residence.
  • Subsidized fertility assistance.
  • Charitable matching scheme of up to $10,000/year.
  • $100/month gym membership reimbursement.
  • We will (almost certainly) pay in full for whatever you want for your home office computer, monitor, desk, chair. If you prefer to work from a coworking space, feel free to do that.

Our team

  • Our team of 50-odd engineers, finance & compliance professionals, marketers, & people ops professionals as well as nearly 60 customer support personnel are fully distributed across North America, Europe, and Africa-working from coffee shops, homes, and coworking spaces- making us one of the larger fully distributed growth-stage startups in the world.
  • We collectively speak over twenty languages, including Akuapem, Amharic, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili and Wolof.
  • We're backed by world-class investors including Khosla Ventures, Founders Fund, Y Combinator and the cofounders of PayPal.

How to apply

If interested, please apply by submitting a resume as well as a cover letter describing your interest in Wave here. Please also respond to the questions below. Applications will be reviewed on a rolling basis.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Wave is a place where everyone can thrive. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to wake up everyday.

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Sendwave are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.