Community Manager, WOWS Simplified Chinese

Job Overview

Community Manager, WOWS APAC/Simplified Chinese

Reports To

Regional Community Manager, WoWS APAC

What will you do?

• Manage the internal and external stakeholders of the Simplified Chinese communities

• Take the lead of all community activities for the Simplified Chinese players

• Act like a bridge between local and region/global

• Plan and execute community initiatives and programs

• Provide community feedback to the management and relevant stakeholders

• Measure, monitor, and create detailed reports on community sentiment, concerns, and suggestions as well as community engagement performance

• Support the global initiatives with regional nuisance to ensure campaigns are impactful and appropriate regionally and locally

• Drive the daily execution and growth across social, community, and set priorities and do what it takes to achieve the team’s strategic goals

• Collaborate with the cross-functional teams to roll out CRM campaigns and engagement plans for new game feature update, product launches, and user events

• Research the latest trends and best practices to stay up to date on the industry knowledge

What are we looking for?

• Native in Simplified Chinese to be able to support Simplified Chinese players 

• Fluent in English to work with regional team 

• Exceptional written and oral communication skills

• At least 5 years in Community Management or in a B2C Marketing or PR role

• Ability to discern, communicate, and uphold online community guidelines

• Proficient in social media management tools, spreadsheets, and presentation software

• Understand the cultural diversity and difference across the APAC

• Good judgment and problem-solving skills

What additional skills will help you stand out?

• Passionate about games or have a related industry background

• Exposure to the Greater China region is a plus with insights of the local users

• Existing user of the Steam gaming platform or at least understand the key features

• Understand the latest trends in the social landscape of Simplified Chinese users

• Any professional certification is a bonus, but not necessary