Job Overview

Community Manager, WOWS APAC/Simplified Chinese

Reports To

Regional Community Manager, WoWS APAC

What will you do?

  • Manage the internal and external stakeholders of the Simplified Chinese communities

  • Take the lead of all community activities for the Simplified Chinese players

  • Act like a bridge between local and region/global

  • Plan and execute community initiatives and programs

  • Provide community feedback to the management and relevant stakeholders

  • Measure, monitor, and create detailed reports on community sentiment, concerns, and suggestions as well as community engagement performance

  • Support the global initiatives with regional nuisance to ensure campaigns are impactful and appropriate regionally and locally

  • Drive the daily execution and growth across social, community, and set priorities and do what it takes to achieve the team’s strategic goals

  • Collaborate with the cross-functional teams to roll out CRM campaigns and engagement plans for new game feature update, product launches, and user events

  • Research the latest trends and best practices to stay up to date on the industry knowledge

What are we looking for?

  • Native in Simplified Chinese to be able to support Simplified Chinese players 

  • Fluent in English to work with regional team 
  • Exceptional written and oral communication skills

  • At least 5 years in Community Management or in a B2C Marketing or PR role

  • Ability to discern, communicate, and uphold online community guidelines

  • Proficient in social media management tools, spreadsheets, and presentation software

  • Understand the cultural diversity and difference across the APAC

  • Good judgment and problem-solving skills

What additional skills will help you stand out?

  • Passionate about games or have a related industry background

  • Exposure to the Greater China region is a plus with insights of the local users

  • Existing user of the Steam gaming platform or at least understand the key features

  • Understand the latest trends in the social landscape of Simplified Chinese users

  • Any professional certification is a bonus, but not necessary

About Wargaming 

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.

Please see Wargaming Candidate Privacy Policy for details on how Wargaming uses your personal data.

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