Job Overview

Wargaming is looking for a Billing Support Specialist to join us in making our players happy.

Billing Support department helps our users in resolving issues related to payments: failed and erroneous payments, inability to make payments, refunds, cancellations and many other "monetary" nuances. Account security is another area of ​​responsibility for Account Support professionals. Simply put, we help users protect their account, stop fraudulent activity and, if necessary, restore game property.

What are you going to do:

  • Support company's MMO games (World of Tanks, World of Warplanes, World of Warships, World of Tanks Blitz, etc.).

  • Communicate with a multilingual audience on issues related to accounts and payments.

Who are we looking for:

  • secondary or higher education (students of part-time education, as well as the last courses)

  • knowledge of German and English at the Intermediate level and above

  • good written Russian

  • readiness for a shift work schedule: 2/2, 08:00–20:00 (GMT +3)

What will be a plus:

  • experience of working with users

  • knowledge of Wargaming products

  • gaming experience in projects of different genres

  • knowledge of payment systems (Paypal, WebMoney, Yandex Money)

  • experience with Outlook

About Wargaming:

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has grown to become one of the leaders in the gaming industry, with 5,500 employees and 18 offices spread worldwide. Over 200 million players enjoy Wargaming's titles across all major gaming platforms. Our flagship products include the free-to-play hits World of Tanks and World of Warships, as well as World of Tanks Blitz — the critically acclaimed mobile tank shooter with cross-platform support.

A career in our company is always an interesting challenge, as well as the experience that you gain working together with world-class experts.

Are you up to the challenge?!

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