职位概览

该职位的设立是为了建立和管理一个适当的IT环境,以确保我们上海工作室的员工的工作效率。检测、解决IT问题和实施与全球战略相一致的新IT解决方案的能力至关重要。此角色被视为全球IT团队的一部分,并将直接

汇报给

IT经理-亚太区

你会做什么?

主要职责包括但不限于以下内容:

  • 根据规范安装和配置适当的软件和功能。

  • 为用户提供如何操作新软件和计算机设备的指导

  • 执行故障排除以诊断和解决问题。

  • 分析、解决问题并实施新的解决方案,以确保最终用户的满意度。

  • 与全球IT部门合作,在该地区交付全球项目,并根据需要请求新的服务和解决方案。

  • 促进IT环境的运行,包括问题管理、事件管理、配置和变更管理。

  • 以专业知识和本地见解为全球IT计划做出贡献。

  • 确保上海WG IT系统的正常运行,包括服务器和网络硬件、用户工作站和笔记本电脑、打印机、扫描仪等。

  • 根据需要提供所需的现场和远程用户支持。

  • 参与待命活动、事件响应和非工作时间日常维护

  • 积极监控IT基础设施的状态,确定任何问题或潜在问题,并推荐解决方案。

  • 遵守全球IT行为准则。

我们需要找什么样的人才?

  • 至少3年相关工作经验

  • 有游戏行业经验者优先。

  • 持有IT技术人员的认证优先。(例如,Microsoft认证IT专业人员)

  • 关键技术技能和经验

Competence  需要具备的技能

Years

MS Windows (Windows 7, 8, 10)

3

Mac OS (Maverick, Yosemite, El Capitan)

1

Networking (TCP/IP, routing and switching, Wi-Fi)

3

Server technology and hardware (SAN/NAS, Blades, iLO/OOB, PXE)

1

Virtualization platforms (VmWare, Hyper-V)

2

Computer hardware (desktops, laptops, troubleshooting)

3

Computer peripherals (network printers, MFU, IP Phones etc.)

3

 

什么附加技能可以让你脱颖而出?

  • Jira
  • Confluence
  • CISCO products
  • Video Conferencing

 

Wargaming:关于我们

Wargaming是一家屡获殊荣的在线游戏开发商和发行商,总部位于塞浦路斯尼科西亚。自1998年推出具有传奇性的游戏以来,Wargaming已成为免费游戏MMO游戏行业的领导者之一,在全球拥有4500多名员工和20多个办事处。超过2亿玩家在所有主要的游戏平台上都能玩到游戏,包括广受欢迎的坦克世界和战舰世界。

在我们公司工作意味着在与顶级专家合作的同时,始终面临有趣的挑战并获得宝贵的经验。

在我们充满激情和经验丰富的团队中占据一席之地,在游戏中展现出自己的最佳状态!

有关Wargaming如何使用您的个人数据的详细信息,请参阅Wargaming Candidate Privacy Policy 

 

 

 

 

Job Overview

This role has been set up to establish and manage a proper IT environment to ensure work efficiency of Wargaming employees in our Shanghai Office. The ability to detect, resolve IT issues and to implement new IT solutions aligning with global strategy is critical. This role is considered as a part of the Global IT team, and will report directly to

Reports To

IT Manager - APAC

What will you do?

Responsibilities include but are not limited to the following:

  • Install and configure appropriate software and functions according to specifications.
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Perform troubleshooting to diagnose and resolve problems.
  • Analyze, resolve issues and implement new solutions to ensure end users' satisfaction.
  • Collaborate with Global IT to deliver global projects in the region, and request new services and solutions as needed.
  • Facilitate operations of the IT environment including problem management, incident management, configuration and change management.
  • Contribute to global IT initiatives with the professional knowledge and local insights.
  • Ensure proper operation of IT systems of WG Shanghai, including servers and network hardware, user workstations and laptop computers, printers, scanners etc.
  • Provide required user support both on-site and remotely as necessary.
  • Participate in on-call activities, incident response and off-hours routine maintenance
  • Pro-actively monitor the status of IT infrastructure, determine any issues or potential problems and recommend solutions.
  • Adhere to the Global IT Code of Conduct.

What are we looking for?

  • Minimum 3 year of relevant experience

  • Experience in a gaming industry will be a good plus

  • Certification as IT Technician will be an advantage. (e.g. Microsoft Certified IT Professional)

  • Key technical skills and experience:

Competence

Years

MS Windows (Windows 7, 8, 10)

3

Mac OS (Maverick, Yosemite, El Capitan)

1

Networking (TCP/IP, routing and switching, Wi-Fi)

3

Server technology and hardware (SAN/NAS, Blades, iLO/OOB, PXE)

1

Virtualization platforms (VmWare, Hyper-V)

2

Computer hardware (desktops, laptops, troubleshooting)

3

Computer peripherals (network printers, MFU, IP Phones etc.)

3

What will additional skills help you stand out?

  • Jira

  • Confluence

  • CISCO products

  • Video Conferencing

 

Wargaming: About Us

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Delivering legendary games since 1998, Wargaming has grown to become one of the leaders in the free-to-play MMO gaming industry with 4500+ employees and more than 20 offices globally. Over 200 million players enjoy Wargaming’s titles across all major gaming platforms, including the massively popular World of Tanks and World of Warships.

Working at our company means always having interesting challenges and gaining valuable experience while working with top-class experts.

Take your place among our passionate and experienced team and bring out the best in yourself at Wargaming!

Please see Wargaming Candidate Privacy Policy for details on how Wargaming uses your personal data.

 

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