Warby Parker is looking for a Senior Director of Managed Vision Care (MVC) to grow our managed vision care business and support continuous improvement to our process and operations. This role will be responsible for our MVC business and serve as the subject matter expert within the organization to develop best practices for serving customers with vision benefits, ensuring they have a seamless experience. You’ll establish strategy and priorities, manage insurance financial performance, serve as senior point of contact for existing and new MVC partners, and collaborate with cross-functional partners across all aspects of our business to ensure we deliver an amazing customer experience and achieve our performance goals.
In this role, you’ll oversee our cross-functional insurance team and drive strategy to expand and improve our MVC business. Sound like your cup of tea (or coffee, or yerba mate)? Keep reading!
What you’ll do:
- Establish and manage payor relationships, leading contract negotiations and business reviews
- Develop a strategy to continue expanding our insurance business through existing and new payor relationships (and, as applicable, directly with employers) by applying your expertise to optimize our positioning, messaging, and offering to insurance customers
- Manage plan set-up, driven by both internal and external changes in product offering, and work cross-functionally to identify actions needed and support execution
- Drive process improvements to achieve better customer experiences and financial results by supporting a cross-functional team to prioritize and execute on best practices
- Partner with our Retail and Customer Experience teams to create trainings and operating procedures that support our insurance customers
- Establish internal controls, performance standards, and KPIs for the core insurance operations, ensuring operational excellence and compliance with all contractual and regulatory requirements
- Partner with the Finance and Strategy teams to develop, analyze, and trend insurance financial reports for management and executive-level officers
Who you are:
- Backed by 11+ years of experience in vision insurance or health insurance
- An inspiring leader that has proven to drive collaboration and results in cross-functional projects and initiatives
- A proactive, inquisitive self-starter who's eager to learn
- Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)
Extra credit:
- Experience in a retail or consumer/patient environment
- Knowledge of continuous improvement tools
Some benefits of working at Warby Parker for full-time employees:
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Flexible vacation policy
- Paid Holidays
- Retirement savings plan with a company match
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Assistance Program (EAP)
- Bereavement Support
- Education Reimbursement
- Free eyewear
- And more (just ask!)
Warby Parker, in good faith, believes that the posted salary range is accurate for this role in New York at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future. In addition to base salary, this role is also eligible to receive a cash bonus and an equity bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.
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About Us:
Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.
We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.
Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.
