Warby Parker is searching for a top-notch Quality Manager to manage our daily quality-control operations and partners—and work to maintain and improve the overall quality of our products. This person, who will report to our Director of Rx Manufacturing & Fulfillment, will play a critical role in identifying opportunities to improve internal breakage metrics and implement sustainable solutions that will stand the test of time as we continue to scale our operation. With a dotted line to the Director of Optical Services and Quality, you will play an integral role in ensuring that our HQ partners are aware of and supporting all quality-related initiatives at our optical labs. Our ideal candidate has an optical manufacturing background, with experience in quality management systems and/or continuous improvement efforts. Sound like you? Read on.
What you’ll do:
- Serve as a quality and optical subject-matter expert for internal and external partners
- Oversee key production milestones and work with supervisors on corrective action plans if those milestones are missed
- Create a robust, scalable training program for all quality processes to ensure we continue to deliver best-in-class quality to our customers while hitting our internal breakage targets and mitigating unnecessary costs
- Measure key metrics against our internal quality standards, develop scorecards, and implement continuous improvement efforts focused on quality
- Work with our Research team to create production process solutions that fail-proof our operations
- Work with the Supply Chain team to ensure on-time deliveries do not occur at the cost of quality, and also that quality does not hinder on-time deliveries
- Train, coach, and develop a team of quality-minded associates, teaching quality control processes and procedures and ensuring that quality is a top priority for all employees
Who you are:
- Equipped with 5 years of experience within optical dispensing and/or manufacturing - New York-licensed dispensing optician preferred or the equivalent experience as a licensed dispensing optician and willing to obtain a NY license
- Knowledgeable of quality standards and management, preferably within the manufacturing space
- Adept at Excel
- A self-starter who’s comfortable thinking—and working—both strategically and tactically (no hand-holding necessary!)
- A team player who collaborates well across different job functions and teams
- Excited to work at a fast-paced, high-growth company with a no-task-is-too-small attitude
- Extremely organized and attentive to detail (almost—almost!—to a fault)
Some benefits of working at Warby Parker for full-time employees:
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Flexible vacation policy
- Paid Holidays
- Retirement savings plan with a company match
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Assistance Program (EAP)
- Bereavement Support
- Education Reimbursement
- Free eyewear
- And more (just ask!)
Warby Parker, in good faith, believes that the posted salary range is accurate for this role in New York at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future. In addition to base salary, this role is also eligible to receive a cash bonus and an equity bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.
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About Us:
Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.
We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.
Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.
