The Customer Experience team is looking for a personable, hard-working teammate who can deliver a knock-your-socks-off experience to all of our customers. This is remote, part-time role is a great opportunity to learn more about our brand while assisting our customers via e-mail to deliver an above-and-beyond shopping experience.
What you’ll do:
Assist customers via e-mail, helping out with styling advice, order completion, and much more
Think creatively about ways in which we can optimize each customer’s experience and brainstorm with your manager
Master our internal management system in order to efficiently and effectively process sales orders and maintain customer relationships
Use internal communication software to interact with your teammates
Channel recurring customer inquiries to all areas of the business such as technology, marketing, design, and product
Based on performance, advance into other customer interaction channels like live chat and SMS
Who you are:
An all-star who takes ownership of (and pride in) their work
Able to think outside the box and superb at creative problem-solving
An expert communicator (both online and offline!) who understands the impact of tone and can adapt your communication accordingly
Detail-oriented and extremely organized
A fan of the brand who’s excited to represent Warby Parker to our customers on a daily basis
Able to work no less than 15 hours per week, and available to come into our Nashville office for two 3-day training periods
Based in the Nashville area
About Warby Parker:
Warby Parker is a transformative lifestyle brand with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By engaging directly with consumers, we’re able to offer ultra-high-quality, vintage-inspired frames for $95 including prescription lenses and shipping. We focus on the bigger picture, too: social innovation is woven into the DNA of our company, and for every pair of glasses purchased, a pair is distributed to someone in need.
Because all work and no play makes a dull office, we fill our days with snacks, surprises, pneumatic tubes, and, when appropriate, costumes. As a full-time team member at Warby Parker, you can also look forward to team outings, guest speakers, volunteering opportunities, and brain-stimulating activities.
In 2015, Fast Company named us the #1 Most Innovative Company. We’re also a certified B Corporation, which means that we are held to the highest standards of social and environmental performance.