Ever wonder how returned frames make it back to us, and how refunds make it into our customers’ hands? Supply Chain is looking for a new Returns Order Processing Team Lead to help make sure that all happens smoothly—by supporting a team of Returns Order Processing Associates and tackling any unforeseen issues that might prevent the team from meeting their daily goals. This person will use his or her knack for quantitative work and attention to processes to help keep everything running smoothly within our fulfillment operation and returns processing operation. They’ll play an integral role in supporting the Order Processing Returns team and their performance—plus, they’ll be the company expert on our returns and fulfillment processes. Think you’ve got what it takes? Read on!

What you’ll do:

  • Use your operations know-how to support the execution of timely returns processing
  • Take responsibility for inventory health to ensure your team has all proper tools
  • Report any issues to the Distribution Manager in a timely fashion and work to resolve them
  • Track and communicate daily returns shipments
  • Support the Distribution Manager with analysis that drives process improvements and streamlines operations
  • Create and execute exception management strategies in a diverse and fast-paced environment

Who you are:

  • Highly organized with a passion for perfection (labelmakers, color coding, spreadsheets—these are the things make your heart race)
  • A self­-starter who wants to dive right in and grow
  • A positive, proactive thinker with a passion for process improvement
  • Resourceful, flexible, and able to work both independently and collaboratively
  • Able to work with deadlines and prioritize effectively
  • Not easily daunted—comfortable with unstructured and amorphous environments
  • Equipped with 0­–2 years of supply chain experience

Extra credit:

  • An understanding of lean practices and tools
  • Fulfillment or manufacturing experience
  • Working knowledge of inventory management, especially as it relates to the movement of goods throughout our network
  • Knowledge of end-­to-­end supply chain processes

 

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