Warby Parker is searching for a well-rounded Sales Advisor to help us deliver the best possible service to each and every one of our customers. In supporting our retail locations across the country (and Canada!), Advisors have a direct, immediate impact on the success of Warby Parker through customer interactions, process ideation and improvement, and various special projects. We've grown to who we are today thanks in no small part to them! In this role, you'll get to show folks firsthand what Warby Parker is all about while making glasses shopping a goosebump-inducing experience. Sound cool? Read on!
What you'll do:
Communicate Warby Parker's values and brand philosophy on the sales floor
Delight customers through nothing-but-wonderful service
Demonstrate unparalleled product knowledge and offer exceptional style advice
Dream up ways to reinvent retail and the glasses-shopping experience
Anticipate the needs of your team and customers alike, and be at the ready to lend a hand
Help foster an inclusive culture by treating customers and colleagues with respect
Who you are:
Excited to work and learn at a fast-paced, high-growth company
Backed by customer-facing experience in a service-minded environment
A proactive, adaptable problem-solver who reacts quickly in unexpected situations
A positive team player who leads by example
Able to effectively communicate with a variety of people
Organized, attentive, and detail-oriented
An energetic self-starter with an entrepreneurial spirit
Interested in fashion and technology
Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)
The hourly rate for the Sales Advisor role in New York City is $17.00. Warby Parker, in good faith, believes that the posted hourly rate is accurate for this role in New York City at the time of posting. This rate may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.
Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.
We’re constantly asking ourselves how we can do more and make a greater impact—and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.
Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests.
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes.
At Warby Parker, you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We’re happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be.
We're driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team Warby. Transparency is what we’re all about, and our annual Impact Report and Racial Equity Strategy lay out how we’re sticking to these values.