At Warby Parker, we strive to deliver an extraordinary shopping and ownership experience, and as a part-time Order Processing Associate, you will have a direct impact on the company's success by ensuring that customer orders are processed efficiently on a daily basis, while being exposed to all functional areas of the business.
What you'll do:
Support our Customer Experience team in providing "knock your socks off" customer service
Master our internal management system in order to efficiently and effectively process sales orders
Reach out to doctors to obtain and verify eyeglass prescriptions
Interact with customers via email to clarify or obtain any missing order information
Who you are:
A workhorse with a "no task is too small" attitude
Energetic, kind, sincere, patient, and adaptable
Smart and organized to the point of neuroticism
Eager to learn every single day
Positive, positive, positive!
Driven by an entrepreneurial spirit
This is a part-time, hourly position. You must be available to work between 12-29 hours a week, with shift times ranging between as early as 6am and as late as 11pm. This role will begin in our Nashville office, but will transition into a work-from-home position in the future, which could expand working hours beyond our typical 7am-9pm workday.
*Note: This job posting is accessible year-round, and while we encourage applications at any time, we may not have an opening immediately available.
About Warby Parker:
Warby Parker is a transformative lifestyle brand with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By engaging directly with consumers, we’re able to offer ultra-high-quality, vintage-inspired frames for $95 including prescription lenses and shipping. We focus on the bigger picture, too: social innovation is woven into the DNA of our company, and for every pair of glasses purchased, a pair is distributed to someone in need.
Because all work and no play makes a dull office, we fill our days with snacks, surprises, pneumatic tubes, and, when appropriate, costumes. As a part-time team member at Warby Parker, you can also look forward to team happy hours, guest speakers, volunteering opportunities, and brain-stimulating activities.
In 2015, Fast Company named us the #1 Most Innovative Company. We’re also a certified B Corporation, which means that we are held to the highest standards of social and environmental performance.