Warby Parker is on the lookout for a motivated Store Leader to play an integral part in laying the foundation for our growing Retail business. All aspects of our stores' success rests on the shoulders of our seasoned Store Leaders—Warby Parker Retail wouldn't be what it is today without them! In this position, you'll build and lead a team of service-minded Managers, Opticians, and Advisors in executing processes and creating amazing customer experiences. Exercising your business savvy, you'll steer your team toward hitting their personal performance goals and meeting our company's financial targets. Along the way, you'll have opportunities to share knowledge and collaborate with your peers through our annual Store Leader Summit. Previous retail management experience, paired with strong leadership skills, will set you up for success in this role. Sound like the job for you? Keep reading!

What you'll do:

  • Represent and communicate Warby Parker’s values and philosophy to customers and team members
  • Execute and improve all operational activities to meet your store's financial targets and customer experience goals
  • Consistently follow company-wide processes to maintain brand consistency
  • Manage daily scheduling and payroll for the entire store team
  • Coordinate store events with our Marketing team
  • Implement existing procedures (and create new ones!) to protect the company’s inventory and assets
  • Follow and enforce protocols to ensure risk management and safety
  • Build and foster an engaged, effective team through recruitment and onboarding, as well as ongoing training and development
  • Lead biannual performance reviews for each store team member
  • Live and breathe Warby Parker's core values in your quest to exemplify what great service looks like
  • Create an inclusive workplace culture by treating all teammates and customers with respect
  • Attend company leadership trainings, including our annual Store Leader Summit

Who you are:

  • Backed by 3+ years in a management role at a complex customer-focused, operationally excellent retailer (plus, you're an established top-performer)
  • Able to build, coach, and retain a high-performing team that meets sales, operational, and financial performance goals
  • A clear, honest, and empathetic communicator who's able to make tough decisions
  • An organized, entrepreneurial go-getter—you're unafraid of taking calculated risks to deliver results
  • An upbeat collaborator with strong interpersonal skills
  • A resourceful problem-solver and out-of-the-box thinker when faced with challenges
  • Curious and willing to question how things are done and how they could be done better
  • Able to inspire your team by promoting our vision and purpose in a compelling way
  • Highly interested in business, technology, and fashion
  • Ready to bring fun into your workplace but willing to put in long hours when required
  • Passionate about providing nothing-but-wonderful service
  • Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

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