As a member of the Nashville Customer Experience team, you will be instrumental in developing the Warby Parker brand in our only office location outside of New York. We strive to deliver an extraordinary shopping and ownership experience, and as a Customer Experience Advisor, this will be your specialty. You will kill customers with kindness and knock their socks off every day with absolutely stellar service!
What you'll do:
Deliver above-and-beyond customer service through phone, email, and live chat
Think creatively about ways in which we can optimize each customer’s experience and brainstorm with your manager
Master our internal management system in order to efficiently and effectively process sales orders and maintain customer relationships
Channel recurring customer inquiries to all areas of the business such as technology, marketing, design, and product
Who you are:
A workhorse with a "no task is too small" attitude
Warby Parker was founded in 2010 with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By circumventing traditional channels and designing our frames in house, we’re able to offer insanely high-quality eyewear at decidedly non-insane prices (i.e., from $95 with prescription lenses—a fraction of the going price!).
In the last seven years, we’ve grown to over 50 retail locations in the U.S. and Canada, opened our first optical lab in upstate New York, and launched two of our own iOS apps. And for three years running, Fast Company has named us one of the world’s most innovative companies.
We’re also a certified B Corporation, so we’re held to the highest standards of social and environmental responsibility. This means lots of different things, like operating carbon-neutrally and distributing a pair of glasses to someone in need for every pair we sell. (We’re big believers that businesses can scale and be profitable while doing good in the world.)
Of course, all work and no play makes an extremely dull office, and no one likes an extremely dull office. (We sure don’t.) As an employee at Warby Parker, you can look forward to company outings, guest speakers, volunteering opportunities, and other brain- (and/or taste-bud-) stimulating activities. It also doesn’t hurt that our team is just great company.
Some benefits and perks of working at Warby Parker:
Health, vision, and dental insurance
Flexible “My Time” vacation policy
Retirement savings plan with a company match
Parental leave (non-birthing parents included)
Cell phone plan reimbursement
A health-and-wellness stipend
Free eyewear (plus discounts for friends and family)