Job Description

Customer Experience Advisor, Nashville

Nashville, TN

Warby Parker

This is a full-time position based in Nashville, Tennessee.

Warby Parker is on the lookout for a full-time CX Advisor to join our team of all-star brand representatives in our Nashville headquarters. As a member of our CX team, you'll be instrumental in delivering extraordinary glasses shopping and ownership experiences to each and every one of our customers. Our ideal candidate is a master problem solver who has a passion for serving others and a knack for staying calm under pressure. Sound a lot like you? Keep reading!

What you'll do:

  • Deliver above-and-beyond customer service over the phone, email, SMS, and live chat
  • Master Warby Parker's internal management system in order to efficiently process sales orders and maintain customer relationships
  • Use our communication software to interact with your teammates, management, and other departments
  • Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience

Who you are:

  • A well-rounded team player who takes ownership of (and pride in) your work
  • Able to think outside the box and solve problems creatively
  • An eloquent communicator (both online and offline!) who understands the importance of tone
  • Empathetic and able to adapt your communication style to best suit your audience
  • Eager to learn new technology systems and procedures
  • A master multitasker thanks to your organizational skills and attention to detail
  • Highly proficient in navigating multiple tabs and windows (you're all about those keyboard shortcuts)
  • Energized and motivated by a high-volume work environment
  • Excited to be a brand ambassador for Warby Parker and build strong customer relationships
  • Not on the Officer of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Extra Credit:

  • Previous customer service experience

Potential shifts:

  • Shifts vary depending on business needs and will be communicated during the interview process. We're available for our customers every day, 8 a.m.–9 p.m. CT.

About us:

Warby Parker was founded with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By circumventing traditional channels and designing our frames in-house, we’re able to offer top-quality glasses and sunglasses (plus an uncommonly delightful shopping experience) at a fraction of the traditional going price.

Since starting out in 2010, we’ve set up headquarters in New York City and Nashville, built our own optical lab, and opened retail locations all around the U.S. and Canada. As we grow, we’re committed to proving that businesses can scale and be profitable while doing good in the world. For every pair of glasses we sell, a pair is distributed to someone in need—to date, that’s over five million pairs.

Of course, all work and no play makes a dull workplace. Who likes that? At Warby Parker, you can look forward to company outings, volunteering and learning opportunities, and just great company. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We’re happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community keeps us excited to walk through the door every day. Good work, good people.

Some benefits and perks of working at Warby Parker:

  • Health, vision, and dental insurance
  • Flexible “My Time” vacation policy
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Cell phone plan reimbursement
  • A health-and-wellness stipend
  • Free eyewear, plus discounts for friends and family
  • And more—just ask!

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