This is a full-time position based in Nashville, TN, and starts at $16.55/hour.
Warby Parker is on the lookout for a full-time Customer Experience Advisor to join our team of all-star brand representatives in our Nashville headquarters. As a member of our CX team, you'll be instrumental in delivering extraordinary glasses shopping and ownership experiences to each and every one of our customers. Our ideal candidate is a master problem solver who has a passion for serving others and a knack for staying calm under pressure. Sound a lot like you? Keep reading!
What you'll do:
Deliver above-and-beyond customer service over the phone, email, and live chat
Become an expert in Warby Parker's internal management system in order to efficiently process sales orders and maintain customer relationships
Use our communication software to interact with your teammates, management, and other departments
Notice even the smallest trends and pain points in our work, then brainstorm solutions to improve each customer’s experience
Who you are:
A well-rounded team player who takes ownership of (and pride in) your work
Able to think outside the box and solve problems creatively
A thoughtful communicator (both online and offline!) who understands the importance of tone
Empathetic and able to adapt your communication style to best suit your audience
Eager to learn new technology systems and procedures
Highly organized and attentive to detail
Proficient in navigating multiple tabs and windows (you're all about those keyboard shortcuts)
Energized and motivated by a high-volume work environment
Excited to be a brand ambassador for Warby Parker and build strong customer relationships
Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)
Up to 2 years customer service experience
Shifts vary depending on business needs and will be communicated during the interview process. We're available for our customers every day, 8 a.m.–9 p.m. CT.
Some benefits and perks of working at Warby Parker: