Warby Parker is on the lookout for a seasoned Director of Digital Product to lead a team of Product Managers in planning and executing a roadmap that supports our strategic business objectives. In this role, you’ll oversee the delivery of robust, intuitive features for our enterprise systems in record time. As a mentor and coach, you'll help maximize your team's drive for results, customer empathy, and long-term vision for product lines. Through collaboration with cross-functional departments across the company—from UX to engineering to analytics—your work will support Warby Parker customers and internal stakeholders alike.

This highly visible position reports to the Senior Director, Digital Product and requires regular interaction with executives and stakeholders company-wide to discuss ideas in real-time (e.g., roadmaps, risks, and work dependencies). Our ideal candidate is thoughtful, deliberate, and confident without an ego—you take your work seriously, but not yourself! Sound like your dream gig? Read on!

What you’ll do:

  • Build and lead a team of 4+ world-class Product Managers who are driven to deliver value in an agile, iterative manner
  • Understand Warby Parker’s strategic objectives and milestone metrics to make sure your team’s product roadmap decisions help achieve those goals
  • Drive short- and long-term product vision, strategy, goal-setting, and execution for our business systems, including our custom-built ERP we call Springfield
  • Establish, monitor, and maintain cross-departmental communication about how product work is prioritized and managed, as well as how key metrics are performing
  • Help your team prioritize, negotiate, and remove obstacles to ensure quality product launches
  • Decide what we can build internally and what we can purchase off the shelf, then drive our vendor selection
  • Mentor team members and enable them to make bold decisions that can transform the organization while delivering value to internal stakeholders

Who you are:

  • Backed by 10+ years of relevant experience, including 6+ years of modern product management experience in business systems (e.g., CRM, CMS, insurance, supply chain, merchandising)
  • Comfortable working with internet-based products
  • An excellent communicator (in groups big and small) with strong interpersonal skills
  • Eager to help others
  • A seasoned manager with a player-coach mentality who’s directly overseen at least 3 people
  • A strong problem-solver with excellent leadership, negotiation, and decision-making skills
  • Driven by your eye for detail and great design taste—even for internal applications
  • Well-versed in strategic business concepts
  • Not on the Officer of Inspector General’s List of Excluded Individuals/Entities (LEIE)
  • Ready to translate high-level objectives into actions using a balance of analysis and personal experience

Extra credit:

  • Experience working for a company with a heavy consumer-facing element (like retail or ecommerce) and/or light manufacturing of consumer products
  • Formal knowledge of process improvement methodologies
  • Experience working with data or site-reliability engineering teams

About us:

Warby Parker was founded with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By circumventing traditional channels and designing our frames in-house, we’re able to offer top-quality glasses and sunglasses (plus an uncommonly delightful shopping experience) at a fraction of the traditional going price.
 
Since starting out in 2010, we’ve set up headquarters in New York City and Nashville, built our own optical lab, and opened retail locations all around the U.S. and Canada. As we grow, we’re committed to proving that businesses can scale and be profitable while doing good in the world. For every pair of glasses we sell, a pair is distributed to someone in need—to date, that’s over five million pairs.
 
Of course, all work and no play makes a dull workplace. Who likes that? At Warby Parker, you can look forward to company outings, volunteering and learning opportunities, and just great company. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We’re happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community keeps us excited to walk through the door every day. Good work, good people.
 
Some benefits and perks of working at Warby Parker:
  • Health, vision, and dental insurance
  • Flexible “My Time” vacation policy
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Cell phone plan reimbursement
  • A health-and-wellness stipend
  • Free eyewear, plus discounts for friends and family
  • And more—just ask!

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