Summary: 

The Central Technology Center (CTC) Shift Supervisors plays a pivotal role in overseeing the operations of the CTC, working closely with CTC Operators 1 and 2. As the Lead, you will be responsible for running your assigned shift, ensuring compliance among CTC Operators 1 and 2, providing support and assistance to Operators, and upholding policies and pass downs within the CTC.
In this position, the individual will have the authority to send Operators home when necessary, including disciplinary actions, issuing write-ups, and conducting crucial conversations. They will also be responsible for handling call outs on their shifts

Essential Duties and Responsibilities: 

• Lead and manage the assigned shift within the Central Technology Center, ensuring smooth operations and adherence to established procedures.
• Work closely with CTC Operators, providing guidance, support, and addressing their questions, concerns, and call-offs during the shift.
• Ensure compliance among CTC Operators, monitoring their adherence to policies, procedures, and quality assurance standards.
• Assist in the training and development of CTC Operators, ensuring they have the necessary knowledge and skills to perform their duties effectively.
• Collaborate with the CTC Supervisor and other Leads to maintain consistency and enforce policies and pass downs throughout shifts.
• Foster a positive and inclusive work environment, promoting teamwork, effective communication, and a culture of continuous improvement.
• Monitor the performance of CTC Operators and provide feedback to assist in their professional growth and development.
• Address any operational issues or emergencies promptly and escalate them to the CTC Supervisor or Assistant Manager when necessary.
• Keep abreast of industry trends, technologies, and best practices relevant to the CTC operations, and recommend enhancements when applicable.
• Uphold safety protocols and guidelines to ensure a secure working environment within the CTC.
• Conducts video investigations when requested by clients.
• Responsive external conversations with the client.
• Train new Operators and ensure ongoing training as necessary to support their professional development.
• Compiles and delivers a variety of reports to necessary parties.
• Performs other security-related functions as directed by management and the clients.

Supervisory Responsibilities: 

This job supervises CTC Operators and investigate any video request from
clients and running reports on performance and alarm handling. Training new
Operators. This job is subject to the supervision of CTC Operators and
Training.

 

QUALIFICATIONS:
• High school diploma or equivalent. Additional relevant certifications or vocational training are a plus.
• Previous experience in a leadership or lead role, preferably in a technology-centered or operations environment.
• Strong leadership skills with the ability to motivate and guide a team effectively.
• Knowledge of quality assurance standards and processes, ensuring compliance among team members.
• Familiarity with Central Technology Center operations and the responsibilities of CTC Operators.
• Excellent organizational and time management abilities, capable of prioritizing tasks and meeting deadlines.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Detail-oriented mindset with the ability to enforce policies, procedures, and pass downs effectively.
• Problem-solving aptitude and the ability to make sound decisions under pressure.
• Flexibility to work different shifts as required, including weekends and holidays.

EDUCATION AND/OR EXPERIENCE:
Minimum of 1 year of customer service experience.
Prefer 1 year of experience with other remote, dispatch, or alarm monitoring like company.
Minimum of 2 years of Supervisor or Lead positions
Prior camera and/or alarm integrator experience is a plus.
High School Diploma required or GED
Tennessee Alarm Monitoring License or ability to obtain.

LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.
Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations
to customers, clients, and other employees of the organization.
Bilingual is a plus

.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and
decimals.

We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.

So if you’re ready to embark on a meaningful career with one of the nation’s most dynamic and fastest growing security companies, apply with Walden Security today.

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
When autocomplete results are available use up and down arrows to review
+ Add another education

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Walden Security’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.